Contributor
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48 Messages
Blocked emails
Our Homeowner's Association uses the domain [Edited: "Personal Information"] for all of our communications. Notifications are sent via email to alert members of announcements. It appears that comcast email addresses are not receiving any notifications, a problem which started to occur about a year ago. I switched to my gmail account and notifications arrive no problem. When I try to restore my address to my comcast email address I unable to receive the confirmation email from them. Notification emails are sent from [Edited: "Personal Information"]. It appears other members with comcast email addresses are having the same issue.
Latoque
Expert
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29.6K Messages
16 days ago
Call Comcast security. They handle any blocking issues-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityAdrienne
Official Employee
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910 Messages
15 days ago
Hey there, @philipj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Oh man, I am sorry to hear about the troubles with receiving the notifications from your HOA. We would recommend following the steps here and report the emails not being received. You can share with others in the community too so that they can get their own specific email address investigated. Please let us know if you have any other questions/concerns, we are happy to help.
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