Blocked e-mails

I am no longer receiving e-mails from one of my credit card companies. Per the credit card company, it seems Comcast is blocking the mail. This is a monthly challenge

Responses

XfinityJohnG

Official Employee

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1.7K Messages

2 years ago

Thank you very much for reaching out to us here@user_6449cb. You have definitely reached the right team to look into any email issue for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_a3ee3e

Visitor

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3 Messages

@XfinityJohnG

I am having a similar problem with blocked e-mail. I am no longer receiving e-mails from a newsletter which is a paid subscription. I have received this newsletter since 2019 however I have not received any e-mail since January 23, this year. Their e-mails have never appeared in my Spam folder.

I think the company uses MailChimp for their subscription mailings. As I understand the problem, adding their address to my Address Book is not going to solve my problem.

I tried to follow the instructions you wrote for a direct message. The link produces a 404 Not Found error and I don't see an icon for Direct Message. What's the best way to ask Comcast to unblock the sender?

2 years ago

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_a3ee3e Here is a great link https://www.xfinity.com/support/articles/recover-deleted-email on how troubleshoot your current emails issues, as far as not receiving he emails form the newsletter you want to reach out to them to make sure you still subscribed to get emails and also check your email setting and spam folders

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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user_a3ee3e

Visitor

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3 Messages

Thank you for suggesting I check the deleted e-mail. The three missing newsletters are not there. I contacted the publisher when I did not receive the newsletter on Jan 30, and verified my subscription is paid-up.

It appears the publisher uses MailChimp to handle the newsletter mass mailing each week and apparently Comcast/Xfinity returned my newsletter marked as spam on Jan 30th. Apparently the same thing happened on Feb 6th and 13th. I have not been able to confirm whether other subscribers with Comcast.net e-mail addresses are affected.

Thank you for any help you can provide in getting the e-mail block resolved.

2 years ago

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XfinityChelseaB

Official Employee

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1.7K Messages

Hello @user_a3ee3e! Thank you for letting us know, I appreciate it. At this time if there is an email that is being blocked due to spam would have to be handled by our security team. Their contact information is below:

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

Please let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Email

user_6449cb

Blocked e-mails

XfinityJohnG

user_a3ee3e

XfinityOrlandoM

user_a3ee3e

XfinityChelseaB

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