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user_wbi221
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14 Messages

Sunday, February 20th, 2022 4:13 PM

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Blocked emails

I am no longer receiving emails (inbox or spam folder) from [Edited: "Personal Information"].

Several years ago I had a similar issue and found out that sendgrid.net was blocking billing email from [Edited: "Personal Information"].

Does xfinity use a "pre" filter service like sendgrid that I can contact to remove the filter on cdga.org?

Thanks,

William [Edited: "Personal Information"]

[Edited: "Personal Information"]

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Updated 

3 years ago

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Accepted Solution

XfinityGabriel

Official Employee

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2.1K Messages

3 years ago

Hi, @user_wbi221! Thanks for spending your time to reach out to XFINITY over our forums page for help with the email concern. Email communications is so important for my business so I understand the inconvenience that this can cause. You've reached an awesome team of experts who can help. To get started, please send us a direct message with your name and address so we can research this further. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer to peer ("private") message.

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XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

Good Afternoon,

Checking our logs I'm not seeing any blocks against that domain. They are delivering to comcast.net recipients without any issues. When I narrowed down my search to just your email address it appears they are not sending to you at all. 

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user_wbi221

Frequent Visitor

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14 Messages

@XfinityCSAEmail​ I found out the sending email service had blocked email to me because I supposedly marked an email as spam (by mistake) at some point.  I sent their support an email and they removed my spam complaint with my permission and I am now receiving emails from them.  Thanks for checking in, I am all set.

3 years ago

XfinityRyanE

Official Employee

 • 

1.1K Messages

Thank you for the update @user_wbi221, we are glad to hear that everything is back to normal! Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to you at all times to ensure you get the help you need. 

 

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3 years ago

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