Sointly's profile

New Poster

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4 Messages

Wed, Mar 18, 2020 2:00 PM

Blocked Emails

Emails from Amazon.com are not being received. I checked with Amazon and they inducated they had confirmation from Comcast that the emails were received, however, they are not appearing in my Inbox or Spam folder.

Responses

Official Employee

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580 Messages

1 y ago

@Sointly Please check your email filters under settings. You will also likely want to change your password, secret question, and verify that all the information under My Account is accurate in regards to alternate email contacts and phone numbers. From the sounds of it, someone may have compromised your email account by signing in and redirecting emails from Amazon for fraudulent purposes. Please also consider activating Two-Factor/Multi-Factor authentication under My Account. 

 

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New Poster

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4 Messages

1 y ago

I checked the Filters and other settings to no avail. Still having problems receiving Amazon emails.

Official Employee

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580 Messages

1 y ago

@Sointly after disabling the amazon filter that was enabled, how are you confirming when amazon is sending you an email?

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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4 Messages

1 y ago

When I checked the Filters there were none. I've contacted Amazon Customer Service to see if there was an issue with my account. They checked and said they receive a confirmation receipt whenever they send an email. She tested my account, received the confirmation but I did not receive the email she sent. She checked into past communications and all of the emails were confirmed but I did not receive any.

Official Employee

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580 Messages

1 y ago


@Sointly wrote:

When I checked the Filters there were none. I've contacted Amazon Customer Service to see if there was an issue with my account. They checked and said they receive a confirmation receipt whenever they send an email. She tested my account, received the confirmation but I did not receive the email she sent. She checked into past communications and all of the emails were confirmed but I did not receive any.


@Sointly interesting. When i checked the account you had a filter forwarding all amazon.com emails. Seems someone is making changes to your account on your behalf. As mentioned before, please secure your account. Comcast.net is not filtering or blocking amazon.com. If you are not receiveing their emails after they confirmed our server received it - its because there is a setting, filter, or rule that can only be user-created affecting the delivery. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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4 Messages

1 y ago

I have one Filter run that forwards email from a different domain....nothing filtering Amazon so I do not know how to delete.

Official Employee

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580 Messages

1 y ago

@Sointly let me clarify. At my first reply to your thread i checked your filters and made the recommendation based on what was enabled, which was a filter set up for amazon.com. Since you went in and checked, which i also checked - it is no longer there. Meaning that whoever set it up in the first place, removed it. Which again, i urge you to secure your account with full password and security question/answer changes because Comcast does not block amazon.com. Again, to clarify - someone most likely has compromised your account, which means someone that is not you is accessing your emails using your email and password and is manipulating your emails. Please be sure to run Anti-Virus and Anti-Malware scans on all the devices you use to access the email as well. 

 

 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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7 Messages

2 m ago

Hello, We continue to have emails to Comcast blocked from our AWS based email server. We have submitted reports about this before, and had relief for brief periods, but the block keeps returning. Is there way to allow emails from this server, and prevent the block from returning? Here's a sample of the 550 5.1.0 error message resulting from mail originating from IP 34.197.222.244 as shown below:
*Subject:* *Undelivered Mail Returned to Sender*

This is the mail system at host byss.mediascape.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                  The mail system

<howard1500@comcast.net>: host mx2.comcast.net[68.87.20.5] said: 550 5.1.0
   Connection is not being accepted at this time. (in reply to MAIL FROM
   command)

jweaver0312

Expert

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1.9K Messages

2 m ago

@Hclmed

Please create your own thread on this board for your issue. Thank you very much. Year old dead thread being locked.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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