mdillard522's profile

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1 Message

Thursday, April 22nd, 2021 2:54 PM

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blocked emails from water utility

My water bill is not being delivered to my Comcast email.  I almost missed a payment and could have had my water turned off.  I changed my delivery email address and received a test email from the utility in my gmail account.  So it's being blocked by Comcast.  I used to get these emails in my Comcast account and they stopped about 2 months ago.  Domain is @schedulepayment.com.  The blocked emails are not in my spam folder.  I turned off spam blocking temporarily, had the water utility send an email, and I still didn't receive the email.  I'm receiving other emails.  I can't reach Comast support to help.

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Problem Solver

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892 Messages

4 years ago

Hello @ and thank you for taking the time to reach out to us here on Forums. I am sorry to hear that you are experiencing issues with receiving emails and want to help.

 

So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thanks. 

 

 

Gold Problem Solver

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26.5K Messages

4 years ago

To send the requested information in a private message to Xfinity Support from any Forum page:

  • Click "Sign In" if that prompt is visible

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

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