Contributor
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100 Messages
blacklisted/cannot get my email on Mac mail through Xfinity
I have called security over and over. I have been BLACKlisted cannot retrieve my email using Mac mail through Comcast servers? It seems to work early am 6:30am then goes to being blacklisted. It started two days ago. Getting nowhere with security dept they said it was put to higher up and I'll be called but nothing. Here is the order #.[Edited: "Personal Information"]. I have been with Comcast for over 35 years. I was told I could keep my email even if I move....I can access it through Infinity site but it's being black listed from my Mac mail account. I get a message when using the Mail connection Dr on my iMac.. IMAP- says trying to log into this IMAP account failed. Verify username and password are correct... SMTP. Connection and login server succeeded.. I have checked and updated Passwords..So what is one to do have not heard anything from Xfinity security and why does it only start in Early AM and go on all day and night. [Edited: Inflammatory]!!!
XfinityAngie
Official Employee
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1.3K Messages
4 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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30.9K Messages
4 months ago
@bluebird51
Please follow up with @XfinityAlex from the other post that you made in Email. [@XfinityAngie]
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bud54S
Contributor
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59 Messages
4 months ago
I have exhausted everything..Was on with Xfinity for over an hour this morning..Then was told by Cain in security dept. Its the internet provider which is Optimum was On with them she said not them but apple. Called apple did screen share nothing... Optimum said if everything else works the internet etc it's not them.... Going to get a new modem tomorrow for wifi and new address hopefully... To see if that works...Also get when checking mail the imap says trying to log in to this IMAP account failed.Verify that the username and password are correct,, Also say SMTP. Connection and login to server succeeded. I have changed all password put them everywhere it says but still being blacklisted. I can log into Xfinity and get my mail. But cannot on Mac mail as im getting little triangle symbols next to each email that say im black listed. Tempoarily blacklisted Ip address??? it weird as it worked this morning then went to blacklist again . Has Comcast stopped me from getting my mail from a third party Mac Mail.... Seems odd...I can get it on my cell if wifi is off so none of it makes sense... I have no idea who is responsible for this but hopefully a new wifi modem from Optimum will work....
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XfinityDaveL
Official Employee
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190 Messages
3 months ago
@bluebird51 I sent you a private forum message a moment ago. Can you reply when you have a chance?
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user_duxgb8
1 Message
3 months ago
me too. Called xfinity and my internet service provider over and over. Works via verizon hotspot. Otherwise blacklisted. Changed ip address. No change in behavior. Been going on for a month.
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Lkpolo
Problem Solver
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493 Messages
3 months ago
I’m just chiming in. I have a MacBook Pro and I use the native mail app on my Mac as well as my iOS devices. Can you check your email on the Comcast.net website? If you left xfinity you would still have an account but with a smaller storage amount. Is your inbox full then on the Comcast.net website? If so clean it out. You could also delete your email account on your iMac and set it up again. Have you updated your iMac recently? Do you have some type of unauthorized antivirus software on your iMac that could be causing your problem? Remove anything other than MalewareBytes from your iMac. Your iMac has built in software called Gatekeeper. MalewareBytes is the only thing any Mac professional would say to use.
(edited)
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