Blacklisted ip from email

This error comes and goes. The issue started in Jan 2024. It only happens when I’m connected to my home Wi-Fi using IMAP. If I’m cellular using IMAP there hasn’t been a problem but my time in that config is limited. If I use a web browser connected to email there is no problem. My home Wi-Fi config hasn’t changed in a long time. What’s going on?

Responses

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XfinityRichard

Official Employee

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2.2K Messages

1 year ago

@JustaCustomer222 Thank you for your patience. Are you currently using a VPN?-Richard

1

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JustaCustomer222

Visitor

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9 Messages

I'm not using a VPN.

1 year ago

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JustaCustomer222

Visitor

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9 Messages

1 year ago

I'm not using a VPN.

4

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XfinityShawn

Official Employee

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1.7K Messages

@JustaCustomer222 Can you use this link https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email and let us know if this works?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

JustaCustomer222

Visitor

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9 Messages

This didn’t help at all.

Why would this help if my email works on cellular but not on local WiFi???

1 year ago

0

XfinityShawn

Official Employee

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1.7K Messages

@JustaCustomer222 We can try troubleshooting on our end for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

JustaCustomer222

Visitor

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9 Messages

sent a message. No reply yet. Been waiting about 8min

1 year ago

0

XfinityRichard

Official Employee

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2.2K Messages

1 year ago

I do apologize for the delay, since we are not a live chat team, there may be a delay in getting back to you. Thank you so much for your patience. Are you currently using outlook when you get that error?-Richard

2

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JustaCustomer222

Visitor

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9 Messages

Yes Outlook. And my wife has the same issue with her Mail app on a MacBook

1 year ago

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JustaCustomer222

Visitor

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9 Messages

Her Mail produces the blacklisted ip message. Outlook asks me to log in again but it never completes successfully

1 year ago

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JeffreyP

New Poster

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24 Messages

1 year ago

I have the same problem as do MANY others.

Why is this happening? Ive been a subscriber for more that 10 years with this email with zero issues.

No I am getting the dreaded temporarily blocked IP address

0

Email

JustaCustomer222

Blacklisted ip from email

XfinityRichard

JustaCustomer222

JustaCustomer222

XfinityShawn

JustaCustomer222

XfinityShawn

JustaCustomer222

XfinityRichard

JustaCustomer222

JustaCustomer222

JeffreyP

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