blacklisted IP address

Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.

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sbar51

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5 Messages

17 days ago

It's because Xfinity is transitioning ALL email to Yahoo Mail. They're having "server issues". Until it's resolved, you can always access your email through connect.xfinity.com. SOOOO much FUN!! (not)

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user_3kl66c

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2 Messages

ugh. thanks for responding

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17 days ago

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sbar51

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5 Messages

I have a little more information on this issue. My situation might differ from yours. My primary location is in Illinois, but I'm in Arizona for the winter. Therefore, the ISP I'm routing through is NOT Comcast / Xfinity; it's COX communications. It appears that the "bad" IP address that Comcast is blocking is from COX, which Comcast has no control over. (You can search for Blacklist IP address checkers and check your own IP to see if it truly is blocked)

I CAN use the 3rd party mail app (Apple Mail) if I turn off Wi-Fi and use my phone as a Hot Spot.

The resolution might be as simple as re-booting the router in my AZ rental and attempting to get a different IP address.

Unfortunately, "Level 2" support hasn't been much help over the past 3 days. I've talked with over 6 customer service reps and none of them suggested re-booting my home router to get a new IP address (DHCP configured); that suggestion came from Apple support.

Luckily I have an unlimited cellular data plan and will continue to use Apple Mail when connected to a cellular network until I can obtain a new IP address for my AZ home (might need to work with COX on that one). If you've tried connect.xfinity.com for email, I'm sure you know why I really, really, really don't want to use it!

Good luck with your issue!

(edited)

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16 days ago

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XfinityBillie

Official Employee

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3.7K Messages

17 days ago

user_3kl66c Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I understand that you haven't been able to access your email and are getting and error about being blacklisted. You will want to click this link and then select Postmaster for issues with sending and receiving emails. At the bottom of the page there is a reporting tool you can use so our amazing Customer Security Assurance agents can further assist you. You may also, if you haven't already, want to reach out to your internet provider since you mentioned it was a different company, to see if they can assist with the IP issue.

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user_3kl66c

blacklisted IP address

sbar51

user_3kl66c

sbar51

XfinityBillie

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