Billing

Dear Xfinity Customer Support Team,

I am reaching out to respectfully request emergency financial assistance regarding my overdue internet bill of $179.96.

Unfortunately, I have experienced unexpected financial hardship this month and have fallen short on several essential household expenses. Although I am currently employed and doing everything possible to meet my financial responsibilities, I am unable to pay the full outstanding balance at this time.

I am a working mother of two school-age children who rely on our home internet service for school assignments, educational resources, and communication. I recently received a disconnection notice, and I am extremely concerned about losing this essential service.

I am kindly requesting that Xfinity consider:

• A temporary hold on the disconnection of my internet service.
• Emergency hardship assistance, a one-time courtesy credit, or a reduction of my outstanding balance.
• An affordable payment arrangement that would allow me additional time to bring my account current.

I understand my responsibility to pay my bill, and I am not trying to avoid payment. I am simply asking for some understanding and flexibility during this temporary financial hardship.

I would sincerely appreciate having my situation reviewed and receiving any assistance available to help keep my internet service active for my children.

Thank you for your time, compassion, and consideration. I look forward to your response.