Beginning June 3, 2024, customers will not be able to create new Xfinity Email (comcast.net) accounts.

Thank you for reaching out to us here @user_5p3tnc, and for your inquiry about that new policy. That was changed due to usage issues with the service. 

Where do we go for email?

If an employee leaves and their email is no longer needed, can you change their email address name to be used by a new employee? It's not adding any new ones and we're paying for 5 email addresses.

thx

@user_wrlzfl 

Email is not a line item in your Comcast internet bill.  It is one of several services that Comcast considers as "extras" or perks.  Other such services have come and gone over time, like the calendar, the old "Community" discussion forums and others.  You might want to consider migrating your main email action to a provider not associated with an ISP, like Outlook.com, Gmail, Mail.com or others.

I have not received any emails with my comcast.net since 6/18. I need to know why or how to fix

@user_jrms57 

Have you tried sending an email to that account using some other email you have like Yahoo, Gmail or something else?  How are you accessing the email?

My husband and I have having a lot of problems with Comcast email. We see “Checking for email…” for a long time and nothing loads. I deleted my email acct and added it back in but a lot of old messages never downloaded fully so all I have is a subject line and no content. Some days it appears to be working and the next day we can’t receive emails at all unless we go to xfinity.com. I talked to a Comcast rep and he had me doing things like turning wifi off then on, doing hard shutdowns of my ipad and then messages came in. He claimed it was a “wifi latency problem”. My router is a Comcast router. I think Comcast can’t handle the volume and is doing everything they can to discourage people from using Comcast email and driving them away. After having this email for 20-30 years I guess it is time to use another email. My gmail messages come in fine.

@EsfromWEST 

Since you mentioned an iPad, are you using the Mail app that comes with iOS?  If so, disable the account in it, then try signing into the Comcast account just using Safari or some other browser, then see if you can access the email using only the webmail.  Does it work OK then?