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user_a6797f
1st Topic

Visitor

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2 Messages

Saturday, April 29th, 2023 11:55 PM

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Bcc email going to junk. How do I fix this?

I just sent an email to bcc recipients, including myself. After not seeing this in my inbox, I went to my junk mail, and there it was. My concern is that my recipients will also find this in their junk email, and may not realize that it’s there. Actually, I’ve seen quite a few of my personal emails sent from others going to my junk email. Why is this happening? And what can I do to fix this?

Question

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Updated 

2 years ago

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XfinityChelseaB

Official Employee

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1.6K Messages

2 years ago

Hello @user_a6797f! Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out this link and let me know if that helps: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

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user_a6797f

Visitor

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2 Messages

@XfinityChelseaB​ 

Thanks Chelsea. I'm still working on this, but I'm concerned, as I don't understand why (all of a sudden) emails that never went to my junk folder before, are now ending up in the junk folder. I have not set any filters to make that happen.

2 years ago

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CCVanessa

Contributor

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234 Messages

That is weird, my apologies for any inconvenience. How are you accessing the email, is it through an app or just online? Have you noticed any recent updates?

I no longer work for Comcast.

2 years ago

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EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the proper help section for assistance. 

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XfinityJammieAAMP

Official Employee

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16 Messages

2 years ago

Hello @user_a6797f 

I am going to reach out to you via DM to get a few details so I can further investigate your issue.

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