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rjsitar
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Regular Visitor

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13 Messages

Friday, April 22nd, 2022 2:19 PM

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Auto-Forwarding is not forwarding all emails

Most of the emails that I receive are auto-forwarded properly.  There are a few, however, that are not being auto-forwarded.   I have spam filtering turned off, and have the appropriate boxes checked for the auto-forward.  I'm at a loss as to why anything is being blocked from being auto-forwarded (even the junk mail).  Any ideas?

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3 years ago

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hello. Thank you for reaching out for help with your email. I am sorry to read not all auto fowarding emails are being delivered. I would like to ask you to remove the Auto Forward option, and then re-add the feature. Below are steps on how to set up Auto Forward. Also, do you know if the ones not being forwarded, are from a specfic domain, or are they different domains?

 

Auto Forward an Email

  1. Go to https://comca.st/3k54XqK.
  2. Select the Email icon Email icon, looks like an envelope at the top of the screen and log in using your primary Xfinity ID and password.
  3. Click the settings icon  in the upper-right corner of the page and select Email Settings.
  4. Select Auto Forward.
  5. Put a check mark in the Enable email forwarding box, and type the email address you would like your email forwarded to. If you would like to keep a copy of the email in your Xfinity Connect email account, also check the box for Save a copy of forwarded mails.

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rjsitar

Regular Visitor

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13 Messages

3 years ago

I've completed that action.  I will keep an eye on things to see what gets forwarded. 

I've had one from a gmail address not get forwarded (I set up a rule to manage it), and a couple from scouting.org  Obvious junk mail is not being forwarded, regardless.  Not that I want to have junk forwarded, but it leads me to believe that some sort of spam filtering is being applied to emails that are being forwarded using auto-forward.  

(edited)

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CCXavier

Official Employee

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695 Messages

@rjsitar, Sounds like a great idea. What we can do is set a reminder to check back in on you in a few days to see how everything is working for you. Is that okay?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rjsitar

Regular Visitor

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13 Messages

Hi, 

  I just had the issue occur again, this time from a friend using their hotmail account (hotmail.com).    Resetting the auto-forward didn't  seem to work.  Any ideas?

3 years ago

0

CCCrystal1

Problem Solver

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528 Messages

Oh no! I'm so sorry about that! Are you forwarding all emails to your Comcast email from another email address? Have you tried forwarding to another email?

I no longer work for Comcast.

3 years ago

0

rjsitar

Regular Visitor

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13 Messages

I'm forwarding emails from comcast to an outlook.com account.   I've not tried forwarding to another address.  Can I add a second address to the forward (essentially forwarding to two email accounts)?

3 years ago

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CCAshley1

Official Employee

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746 Messages

Thank you for getting back to us. At this time you are only able to forward to one address. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e1762f

Visitor

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2 Messages

3 years ago

I have been having the exact same issue happen to me occasionally. I have spam filtering turned off and still I have had some emails from hotmail and gmail domains which are not being auto-forwarded. Please help us.

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user_e1762f

Visitor

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2 Messages

3 years ago

This issue is getting worse for me. I have tried disabling and enabling the auto-forwarding settings. I also enabled "Save a copy of forwarded emails" so that I can see when emails come into my Xfinity Connect account inbox and then cross-reference with the Gmail account inbox for which I have auto-forwarding enabled. I can see which emails are not being forwarded. Yesterday I received a total of 28 emails to my Xfinity Connect inbox and 4 out of those 28 were not auto-forwarded.

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CCTimothyA

Problem Solver

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785 Messages

@user_e1762f Thank you for letting us know that you have been having issues with the forwarding. Is it only Gmail that you are havibg this issue with? Do you have another email you can try as well? 

 

I no longer work for Comcast.

3 years ago

0

virginiabuckeye

Contributor

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43 Messages

I have this auto forwarding issue about once a year. It lasts for a few days and then resolves itself. This time the issue has lasted longer than usual. I am forwarding emails from IONOS, where I have my websites, to Comcast so they can consolidate with my other email. My comcast.net email is never affected. My latest forwarding outage has been going on since last Thursday. Periodically, I get a batch of emails and then nothing for hours. I noticed this comment above: "I can confirm that all inbound emails to comcast.net first pass through a spam filter. The auto-forwarding will process afterwards and then custom email filters after that." I believe the issue is with the spam filtering process as it's applied to auto forwarded emails. I suspect comcast gets a lot of email forwarded from GoDaddy and similar website hosts and comcast's servers at times treat the large amount of email like spam. I wish I could get someone at comcast to do a deep dive on this issue, but so far I have not found anyone at who goes beyond just asking if I have the forwarding process set up correctly or if my email is going to my spam filter. Help!!!!

3 years ago

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CCAlisha

Problem Solver

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571 Messages

Hi, @virginiabuckeye Sorry to hear of the troubles you are experiencing with auto forwarding your emails from IONOS, to your Comcast email. I just want to confirm with you, are you having troubles as well with forwarding email from your Comcast email to another email? 

I no longer work for Comcast.

3 years ago

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virginiabuckeye

Contributor

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43 Messages

Only incoming messages that go through IONOS servers to Comcast servers are being delayed or blocked. I discussed with IONOS and they said the following:

Based on our analysis, the receiving mail server deferred the mail with the following error message: MAIL FROM failed, service not available - "421 4.1.0 Try again later" But we can't tell you the reason for that deferral. This has to be clarified with the recipient provider.

I also had the following message on a website where I use one of my IONOS email addresses:

The following email address associated with this GAP account is currently on our bounce list. An email address will get placed on the bounce list when our email service informs us that an attempted notification cannot be delivered or has been marked as spam.

My theory is that Comcast sees a lot of email coming through IONOS servers and periodically starts blocking it or slowing it down. Perhaps a bad actor using an IONOS account has sent out a lot of Spam and that was picked up by Comcast servers as an issue. After a few days, they remove the block. Most of the time, I have instantaneous receipt of email that had gone through IONOS servers to my Comcast account.

This time the issue has been going on for 10 days now. That is much longer than anytime before.

(edited)

3 years ago

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XfinityRichard

Official Employee

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1.7K Messages

Hi there! @virginiabuckeye Thank you for your time and patience. I'm truly sorry for the inconvenience you are going through with your email. Are you receiving mass emails that are sent to multiple people at the same time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_898151

Visitor

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1 Message

3 years ago

I email forwarding is not working for me also I sent an email foem my gmail account to comcast account and I get nothing .

also can not add another email to my comcast account I keep getting a message saying the password to my email account in not right ...very frustrating 

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CCJimmy

Problem Solver

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492 Messages

Hello @user_898151, thank you for reaching out to us! I'll be happy to assist you with your email issue. How long have you been having this issue? 

I no longer work for Comcast.

3 years ago

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user_7384a6

Visitor

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1 Message

3 years ago

Email forwarding to Comcast does not work as of July 19, 2022.  Also emails from IONOS to Comcast do not work!  Please get this fixed asap.  This is terrible that IONOS emails cannot send to an Xfinity email address.

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MDWatcher

New Poster

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11 Messages

@user_7384a6​ I have the exact same problem!  XFINITY - FIX THIS!!

3 years ago

CCCam

Official Employee

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232 Messages

Hello @user_7384a6. I'm sorry to hear you are having issues with your emails. Are you having issues forwarding all emails or just certain ones?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

MDWatcher

New Poster

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11 Messages

Only receiving those forwarded from IONOS

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

Good afternoon,

In regards to issues receiving email from IONOS hosted email domains - We would need IP addresses of the servers they are having issues with sending to us, but most recently I was able to obtain 1 IP for their outbound servers and checking our logs was able to find that an email domain(one of the many since they all share the same server) has been sending large amounts of emails to invalid emails on comcast.net and due to it are blocking ALL users on that same server from communicating to comcast.net servers. The volume of traffic is large enough to warrant the block due to malicious intentions/abusive activity. If anyone still has a ticket open with IONOS, here are the definitions of the bounce-back codes they are receiving:
421 - http://postmaster.comcast.net/smtp-error-codes.php#421

452 - http://postmaster.comcast.net/smtp-error-codes.php#452

550 - http://postmaster.comcast.net/smtp-error-codes.php#550

552 - http://postmaster.comcast.net/smtp-error-codes.php#552

They may also want to review this page: http://postmaster.comcast.net/avoidblocks.html

Unfortunately, Comcast cannot enforce their email servers on their behalf, but we will protect ours. Once they are within compliance of standard sending practices the issue will correct itself. 


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virginiabuckeye

Contributor

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43 Messages

@XfinityCSAEmail​ Do you have similar issues with other Web host services like GoDaddy, HostGator, DreamHost, etc.?

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

Good afternoon,

That is correct, its a common issue between different web host service providers. Most have forms of enforcing their servers though to ensure they stay off any form of blocks. As an example for last 2 weeks of traffic GoDaddy from your example has about a 20% failure rate for similar issues I listed above, while IONOS is showing over 90%. Majority is showing as 421, which is a failure in rDNS lookup or too many connections per session. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

virginiabuckeye

Contributor

 • 

43 Messages

All I'm doing is auto-forwarding the emails sent to my domain name email address at IONOS to my email address at Comcast. Is there anything I can do to keep emails from being delayed? Or does IONOS have to make a change? By the way, when I send those same types of emails to my Gmail account, they do not get slowed down.

3 years ago

0

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