Howefortunate's profile

Regular Visitor

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1 Message

Wed, Dec 9, 2020 5:00 PM

Attachments

I've sent attachment numerous times with no problems.  About a week ago, when I click "Attach Files" nothing happens.  I don't get a message and there's nothing for me click to choose an attachment.  Help!!!

Responses

Again

Expert

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25.8K Messages

6 m ago


@Howefortunate wrote:

I've sent attachment numerous times with no problems.  About a week ago, when I click "Attach Files" nothing happens.  I don't get a message and there's nothing for me click to choose an attachment.  Help!!!


Are you on a device, using the Xfinity Connect app, on a computer?

If you are using a browser on a computer, which one?

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New Poster

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2 Messages

6 m ago

I am NOT getting an attachment window and can no longer add attachments to my emails! WHY???? I need help and can't find anyone to assist me to figure out why this is happening all of the sudden and I can't get what I need!  Thank you for help if you can . . . 

 

New Poster

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2 Messages

6 m ago

I'm having the exact same problem. Did you figure out why? I'm on an Apple computer

 

Latoque

Expert

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28.8K Messages

6 m ago


@58j wrote:

I am NOT getting an attachment window and can no longer add attachments to my emails! WHY???? I need help and can't find anyone to assist me to figure out why this is happening all of the sudden and I can't get what I need!  Thank you for help if you can . . . 

 


How are you accessing the email?  With only a browser and the webmail UI?  Or something else?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

3 m ago

I use a Mac.  I have not been able to use the Email attachment icon (the paperclip) in my Safari browser for months; one day it suddenly didn't work.  I can use the icon if I change browsers to Firefox.  I would like to continue to use Safari, but unless Xfinity can correct the error I will be forced to use another browser.  I can drag and drop attachments in Safari, but this is not a feature that is user friendly, it is more like a work-around than a new feature.  I see this problem has been discussed for sometime but without an answer.  

Official Employee

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118 Messages

Hello, @terry_stapleton. Thanks for taking the time to comment on our forum about your email attachment issue. I depend on my email to send a lot of photo attachments to older relatives, so I can imagine the frustration this has been causing.

 

As a Mac user I have run into this issue with Safari before. Have you checked Safari to make sure pop-up windows aren't being blocked?

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