Howefortunate's profile
Howefortunate
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Wed, Dec 9, 2020 5:00 PM

Attachments

I've sent attachment numerous times with no problems.  About a week ago, when I click "Attach Files" nothing happens.  I don't get a message and there's nothing for me click to choose an attachment.  Help!!!

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25.8K Messages

6 m ago

@Howefortunate wrote:

I've sent attachment numerous times with no problems.  About a week ago, when I click "Attach Files" nothing happens.  I don't get a message and there's nothing for me click to choose an attachment.  Help!!!

Are you on a device, using the Xfinity Connect app, on a computer?

If you are using a browser on a computer, which one?

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58j

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2 Messages

6 m ago

I am NOT getting an attachment window and can no longer add attachments to my emails! WHY???? I need help and can't find anyone to assist me to figure out why this is happening all of the sudden and I can't get what I need!  Thank you for help if you can . . . 

 

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58j

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2 Messages

6 m ago

I'm having the exact same problem. Did you figure out why? I'm on an Apple computer

 

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Latoque

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28.8K Messages

6 m ago

@58j wrote:

I am NOT getting an attachment window and can no longer add attachments to my emails! WHY???? I need help and can't find anyone to assist me to figure out why this is happening all of the sudden and I can't get what I need!  Thank you for help if you can . . . 

 

How are you accessing the email?  With only a browser and the webmail UI?  Or something else?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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terry_stapleton

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1 Message

3 m ago

I use a Mac.  I have not been able to use the Email attachment icon (the paperclip) in my Safari browser for months; one day it suddenly didn't work.  I can use the icon if I change browsers to Firefox.  I would like to continue to use Safari, but unless Xfinity can correct the error I will be forced to use another browser.  I can drag and drop attachments in Safari, but this is not a feature that is user friendly, it is more like a work-around than a new feature.  I see this problem has been discussed for sometime but without an answer.  

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ComcastLizzy

Official Employee

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118 Messages

Hello, @terry_stapleton. Thanks for taking the time to comment on our forum about your email attachment issue. I depend on my email to send a lot of photo attachments to older relatives, so I can imagine the frustration this has been causing.

 

As a Mac user I have run into this issue with Safari before. Have you checked Safari to make sure pop-up windows aren't being blocked?

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