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ottb

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4 Messages

Saturday, January 2nd, 2021 6:00 PM

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attach files to email

For the last month I have been unable to attach files to my xfinity emails using my Apple computer. I click on the attach files icon, the same as for the last 10 years, and nothing happens. I called Apple and they say it has more to do with comcast and xfinity than it does Apple.  Any suggestions as to how to fix this problem?

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Updated 

4 years ago

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Accepted Solution

Latoque

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29.7K Messages

4 years ago

@ottb wrote:

The browser on my Apple is Safari.  I can still attach files as usual on my pc for which the browser is Chrome.  

OK then on the Mac try a different browser.  Try with Firefox, Edge, or Chrome.  You could also try clearing history and cache in Safari.

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Latoque

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29.7K Messages

4 years ago

Are you using the Mac Mail client on your computer?  Or only the webmail UI and your browser?

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ottb

Regular Visitor

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4 Messages

4 years ago

I am not using the Apple email client, but rather the email service on my browser, namely Xfinity/Comcast, the same as for the last 10 years ago. Thanks for your reply.

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Latoque

Expert

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29.7K Messages

4 years ago

@ottb wrote:

I am not using the Apple email client, but rather the email service on my browser, namely Xfinity/Comcast, the same as for the last 10 years ago. Thanks for your reply.

Then as a test try using a different browser and see if the same thing happens.

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We ask that you post publicly so people with similar questions may benefit from the conversation.

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ottb

Regular Visitor

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4 Messages

4 years ago

The browser on my Apple is Safari.  I can still attach files as usual on my pc for which the browser is Chrome.  

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ottb

Regular Visitor

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4 Messages

4 years ago

My granddaughter showed me how I could drag an attached document into an open email note, and that worked, but it is a lot of trouble. So I installed Chrome on my Apple.  With Chrome I am able to attach documents by simply clicking the icon. So, probelm solved.; it must have been a Safari problem, I will try your suggestion also to clean up the safari cache etc. to see if I can get Safari to work again.

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Latoque

Expert

 • 

29.7K Messages

4 years ago

@ottb wrote:

My granddaughter showed me how I could drag an attached document into an open email note, and that worked, but it is a lot of trouble. So I installed Chrome on my Apple.  With Chrome I am able to attach documents by simply clicking the icon. So, probelm solved.; it must have been a Safari problem, I will try your suggestion also to clean up the safari cache etc. to see if I can get Safari to work again.

Good deal.  Just so you know, I have a Mac also, and I just tried attaching a file with Safari and it works as it should.  I'm still running Catalina.  I don't know if that makes any difference.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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