ottb's profile

Regular Visitor

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4 Messages

Sat, Jan 2, 2021 6:00 PM

attach files to email

For the last month I have been unable to attach files to my xfinity emails using my Apple computer. I click on the attach files icon, the same as for the last 10 years, and nothing happens. I called Apple and they say it has more to do with comcast and xfinity than it does Apple.  Any suggestions as to how to fix this problem?

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Accepted Solution

Latoque

Expert

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28.8K Messages

5 m ago


@ottb wrote:

The browser on my Apple is Safari.  I can still attach files as usual on my pc for which the browser is Chrome.  


OK then on the Mac try a different browser.  Try with Firefox, Edge, or Chrome.  You could also try clearing history and cache in Safari.

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Latoque

Expert

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28.8K Messages

5 m ago

Are you using the Mac Mail client on your computer?  Or only the webmail UI and your browser?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

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4 Messages

5 m ago

I am not using the Apple email client, but rather the email service on my browser, namely Xfinity/Comcast, the same as for the last 10 years ago. Thanks for your reply.

Latoque

Expert

 • 

28.8K Messages

5 m ago


@ottb wrote:

I am not using the Apple email client, but rather the email service on my browser, namely Xfinity/Comcast, the same as for the last 10 years ago. Thanks for your reply.


Then as a test try using a different browser and see if the same thing happens.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

5 m ago

The browser on my Apple is Safari.  I can still attach files as usual on my pc for which the browser is Chrome.  

Regular Visitor

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4 Messages

5 m ago

My granddaughter showed me how I could drag an attached document into an open email note, and that worked, but it is a lot of trouble. So I installed Chrome on my Apple.  With Chrome I am able to attach documents by simply clicking the icon. So, probelm solved.; it must have been a Safari problem, I will try your suggestion also to clean up the safari cache etc. to see if I can get Safari to work again.

Latoque

Expert

 • 

28.8K Messages

5 m ago


@ottb wrote:

My granddaughter showed me how I could drag an attached document into an open email note, and that worked, but it is a lot of trouble. So I installed Chrome on my Apple.  With Chrome I am able to attach documents by simply clicking the icon. So, probelm solved.; it must have been a Safari problem, I will try your suggestion also to clean up the safari cache etc. to see if I can get Safari to work again.


Good deal.  Just so you know, I have a Mac also, and I just tried attaching a file with Safari and it works as it should.  I'm still running Catalina.  I don't know if that makes any difference.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Mark the post as Best Answer!tick

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