ditslouise's profile

Frequent Visitor

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5 Messages

Fri, Dec 18, 2020 8:00 PM

attach documents

Recently I am unable to attach documents to my e-mail. Help!

Responses

Latoque

Expert

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28.8K Messages

6 m ago

How are you accessing your email?  Exactly what happens when you try to attach a file to an email?

Frequent Visitor

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5 Messages

6 m ago

I use Safari. When I click on “attach files” nothing happens. This is a sudden, new development.
Latoque

Expert

 • 

28.8K Messages

6 m ago


@ditslouise wrote:
I use Safari. When I click on “attach files” nothing happens. This is a sudden, new development.


Try clearing out Safari's cache/browsing history. When you have done that, close it out and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

ComcastRob

Official Employee

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273 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. @ditslouise

Frequent Visitor

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5 Messages

6 m ago

The advice I was given did not help

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