Visitor
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1 Message
Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of [Edited: “Personal Information”] recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
EG
Expert
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119.3K Messages
38 minutes ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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908 Messages
54 seconds ago
Greetings, user_78lnhp! Thanks for reaching out with your damage claim concerns. As a homeowner myself, I know how important it is to ensure your local neighborhood is taken care of at all times. Rest assured, you have reached the right team to investigate this matter for you.Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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