Greetings, @user_8e9204! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! It sounds like your phone is trying to connect to a wifi hotspot. If that's the case then you would need to log in using the credentials you set up on the account or use to log into the MyAccount app. If you have any other questions, please let us know!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
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ComcastMichael
Official Employee
•
2.9K Messages
1 m ago
Greetings, @user_8e9204! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! It sounds like your phone is trying to connect to a wifi hotspot. If that's the case then you would need to log in using the credentials you set up on the account or use to log into the MyAccount app. If you have any other questions, please let us know!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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