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rylan
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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61 Messages

Tuesday, January 24th, 2023 12:58 PM

Closed

Asked for 2factor auth EVERY LOGIN... AGAIN!!!

Yeah, xfinity is back to the their usual dysfunction with their email system.  It started asking me for 2 factor authentication recently EVERY TIME I try to log in, even if I check the 'remember me' so it isn't supposed to keep asking.  It is obnoxious that they automatically send a text with this code also, as if I am traveling I am either unable to receive or do not want to be paying for their endless texts.

Question

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Updated 

2 years ago

636

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CCJosh1

Official Employee

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192 Messages

2 years ago

Hello @rylan, thank you for reaching out to our Xfinity Community for support via Forums. We appreciate you for bringing this concern to our attention so that we may address your issue as well as anyone else who may be having the same issue. Your privacy and security are always a concern here at Xfinity. The 2-factor authentication method is to ensure that you are always backed up and protected from threats as well as having the ability to authenticate yourself if you ever misplace your password. If you choose to remember me option you should be able to log into the device with less hassle. Have you tried to remember other devices to see if you have the same issue?  

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arby1222

Contributor

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28 Messages

@XfinityJoshM​ this is happening to me too and it's very annoying

it doesn't help at all that the support droids haven't a clue about the issue -- they either think I don't know how to enable it or, since it's "not working right" how to turn it off

I don't understand why Comcast keeps mucking with it. It'll work fine for a couple months, then someone fouls something up and 2FA is invoked every time I login

2 years ago

0

arby1222

Contributor

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28 Messages

@arby1222​ I click the "Don't ask again" checkbox EVERY TIME -- and it's ignored EVERY TIME

FIX THIS STUFF and QUIT MUCKING WITH IT!!!

2 years ago

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arby1222

Contributor

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28 Messages

@XfinityJoshM​ I was finally able to get through to someone who seemed to understand the issue. Melissa entered CR2120372987 for me. How do I track the status of that ticket?

2 years ago

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arby1222

Contributor

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28 Messages

@XfinityJoshM​ "The 2-factor authentication method is to ensure that you are always backed up and protected from threats as well as having the ability to authenticate yourself if you ever misplace your password."

This is NOT what 2FA is about. How do we get a reply from someone who actually understands what 2FA is?

2 years ago

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