2 Messages
Apple email app stopped fetching Comcast email
My Comcast email stopped working with the Apple app on my iPad (would not fetch new emails). I have updated it OS 17.0.3. I cleared the cache. I’ve turned it off and back on again and then I deleted the account and tried to set it up again but get message that Comcast is not available. Email still loads fine on iPhone with same OS
Accepted Solution
XfinityAmandaB
Official Employee
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1.2K Messages
10 months ago
@user_cqbv5t Thank you so much for letting us know your Comcast email is not syncing your inbox on your Apple devices. It sounds like you tried all the basics already so thank you for those steps before reaching out! If you are still encountering this error could you please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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Wikiwiki2005
New Poster
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2 Messages
7 months ago
Hi, my Comcast email no longer syncs changes between Xfinity and my Apple email. I get the emails but when I delete or read an email that change isn’t synced. This is true whether I do this on the Apple or when I log into my Comcast mail through the Xfinity app.
This syncing started happening some time back but the issues I’m having are getting worse. I have reinstalled mail on the Apple device several times after being on a call with support but no improvement.
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cbr7
Visitor
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1 Message
6 months ago
Why can’t I get my Comcast e-mail on apple app on iPhone? It seems to have stopped middle of Dec 2023.
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user_g3f2j1
1 Message
6 months ago
[Edited: "Inflammatory"] Same problem here
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