Visitor

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2 Messages

Wednesday, November 12th, 2025 12:58 AM

Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.net email accounts. I've deleted account data on Mac and ios devices and tried to set up accounts from scratch and none worked. I've tried connecting to comcast.net accounts on the Mac with 3rd party clients like Spark and Canary and neither worked. I got the blacklisted IP error on one iPhone and IMAP password prompt on others which failed to connect even with correct password. The Apple Mail client on Mac prompts for passwords or now fails to connect at all, as if Comcast email service didn't exist. I have verified that both account settings are checked to allow 3rd party clients and have even changed passwords on both to no avail. It's obvious I can still use the web based email, but that is unacceptable in even the short term. I only became aware today that Comcast was in the process of offloading all accounts to Yahoo. I do not recall ever receiving email from Comcast/Xfinity to that effect and do not see any way to force the switch manually at this time. It seems that you can only do that when you receive the email to make the switch. There are several recent posts mentioning all of these issues, but none as detailed as mine. Comcast needs to offer a solution or allow immediate switch to Yahoo for anyone having this problem. I have no issues with my existing Yahoo email account on Apple device clients.

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Visitor

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1 Message

2 months ago

I can't get my iphone mail app to load my comcast.net email.  Keep getting username and password messages.  I have reset password and checked all setting as above.  Still won't work

Official Employee

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3K Messages

 

user_thq61a Thank you so much for stopping in for help with your Apple Mail getting a username and password message. There currently aren't any known issues with Apple Mail, so we would normally help walk you through the settings options since your password can be stored in more than one location in the settings. If you are still having issues with your email, please let me know, and I would be more than happy to help! 

 

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Visitor

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2 Messages

28 days ago

For the past week, I have had the same issue described in the above posts regarding receiving my Comcast emails on my Apple devices.  I have tried all the recommended troubleshooting to no avail. The only possible problem I can see according to the above posts is that I am currently in Florida and my “Xfinity home” is in Michigan, however I have been here since January and the issue started a week ago. Any help would be greatly appreciated. 

Official Employee

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3K Messages

 

Longeway5 Thank you for letting us know you are running into an issue with your Comcast email in your Apple Mail. If you would like to test if your location has anything to do with the error you are running into, you can try a VPN. Are you still running into the same error? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

 Could you please explain how I try a VPN?

Expert

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33.9K Messages

@Longeway5

 Could you please explain how I try a VPN?

Do a Google search for free VPN's and read about them.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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1 Message

23 days ago

my Ipad isn't deleting emails when deleted from my phone

New Poster

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2 Messages

5 hours ago

I'm having the same problem! Now I've confirmed that the Xfinity settings are correct...

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