luckylyu8 Hello, and thank you for reaching out through our Xfinity Community Forums. Have you had a chance to review the link that @Latoque shared? If you're still having trouble, please let us know what happens when you try and whether you're receiving a specific error message. We'll be happy to help further.
Latoque
Expert
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30K Messages
27 days ago
@luckylyu8
See if this explains it for you---------------
https://support.microsoft.com/en-us/accounts-billing/manage/how-to-get-and-use-app-passwords
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XfinityChristy
Official Employee
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3.1K Messages
25 days ago
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