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user_vn91hw
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Monday, February 16th, 2026 4:28 PM

Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?

iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week later I realized my notes for those accounts were also deleted. And they do not move over with the 'new' yahoo accounts. There was some very important information in those notes that I really need to get back. I tried to add those old accounts back to my iPhone, but since I did the conversion they will not connect using the passwords that I used then.

Is there anyway to convert my email back to the xfinity/comcast email, and then I log in to those accounts and then capture the lost notes? I am pretty sure the notes are all saved under my primary email, but I would like access to both of them so I can be sure I get all of the info I am looking for.

Thanks in advance.

Tod [Edited: "Personal Information"]

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6 hours ago

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Expert

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117.5K Messages

2 months ago

Concern moved here to the E-mail help section for assistance. 

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XfinityJeffB

Official Employee

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299 Messages

2 months ago

 

user_vn91hw thank you for reaching out here in our Xfinity Forums. I completely understand how aggravating issues with email access can be, especially after the migration. This article contains more info as well as some troubleshooting links. If you need further help, we are here for you.
 

 

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user_01h1qp

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Nowhere in or on that page does it say anything about losing my Apple notes associated with the account. When I first got the email from Comcast they made it seem like you absolutely had to do this. Of course, reading that page says I did not have to do it. I wish Comcast would’ve been clear and what would’ve happened when this occurred. There are items in those notes that are absolutely critical to me and now they’re lost forever. I really wish Comcast could convert me back to their platform and get away from yahoo altogether.

Signed very dissatisfied Comcast customer.

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15 days ago

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desi58

Visitor

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2 Messages

15 days ago

Same situation - need to switch back to Comcast.net

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XfinityThomasA

Official Employee

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3.4K Messages

 

Hello, desi58! We’ve chosen to partner with Yahoo Mail to provide customers with a comcast.net email the ability to upgrade their email account to Yahoo Mail for a better email experience at no extra cost. If you choose to upgrade to Yahoo Mail, your email address, messages, folders and contacts will stay the same. Yahoo Mail provides a ton of great features, including enhanced security, smart and intuitive calendar features, AI-driven tools to streamline your inbox management, and a mobile app so you can stay connected on the go. The upgrade to Yahoo Mail does not impact any paid services customers may have with Xfinity. Once you accept Yahoo terms of service, Yahoo Mail will become your email provider, and you will only be able to access your comcast.net email via the Yahoo Mail platform.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_vn91hw

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2 Messages

@desi58​ How do I switch back?

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5 days ago

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XfinitySeth

Official Employee

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1K Messages

Hello user_vn91hw 👋 Once the transition to Yahoo Mail has been made, you are not able to transition back to the native Comcast email platform. For more information please see xfinity.com/support/articles/yahoo-email-migration-overview 👍

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3 days ago

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desi58

Visitor

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2 Messages

5 days ago

“….the ability to upgrade their email account to Yahoo Mail for a better email experience at no extra cost….”

not true if it has caused problems (I had some e-mails that needed attachments didn’t’t come through) … having ads show up every time you check e-mail is NOT an upgrade OR a better e-mail experience.  Also, my VIP e-mail contacts are not available nor my distribution lists.

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Nurse90

Regular Visitor

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3 Messages

4 days ago

I switched to Yahoo, and it stinks.  Google will be my main email.  Shame on you Xfinity.

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Again

Expert

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34K Messages

4 days ago

If you don't like the Yahoo mail interface you can always use a third party email app - no ads.

Depending on your browser, there may be an extension for blocking ads in yahoo mail.

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dbjk

Regular Visitor

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3 Messages

7 hours ago

I too was lead to believe that I needed to switch. The number of emails I received stating that Comcast was closing my account account and I would lose it if I didn't make the change was outrageous. 

Yahoo has totally made my email unreliable and unreachable. 

This thread is telling me that Comcast made no provision to allow anyone to return to old system. Once again, Comcast has chosen money over the customer. 

Thanks - now I can't get my email anymore on my phone 

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