JPWildman2's profile

Regular Visitor

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25 Messages

Friday, January 16th, 2026 8:40 PM

Anyone who has already gotten the "Invitation to Upgrade"

Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zero mention of this)?

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Official Employee

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748 Messages

1 hour ago

Good day JPWildman2 👋 I can certainly understand the concern about making sure your comcast.net email address is secured, and we're here to help! To clarify for you, while not outright stated in our Yahoo Email Migration overview at xfinity.com/support/articles/yahoo-email-migration-overview, I can confirm for you that you would not lose your access through our regular email client should you not want to migrate over to Yahoo email.

I would recommend keeping the overview handy as it contains answer for lots of other FAQs on our Yahoo migration, and be sure to keep an eye out for your invitation coming soon 👍 Let me know if you have any questions.

 

Regular Visitor

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25 Messages

Thank you, see that's what I thought but there are people on here that think, and tell others, that they need to upgrade because comcast email is "shutting down"

Official Employee

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748 Messages

Sorry for any confusion on that front in that case! We're definitely doing our best to make sure the move is easy for anyone wanting to take advantage of Yahoo specific email features and security, but nothing to worry about if you prefer our Xfinity Connect email platform instead 👍 Of course if anything changes down the line we'll also be sure to update everyone with a new notice.

Regular Visitor

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25 Messages

Right, but there are "experts" as well as official Employees on here saying otherwise. 

Official Employee

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748 Messages

I appreciate the feedback and making us aware that's the case. I'll definitely make sure to pass that along so we can ensure the correct information is getting to you and everyone else in the community 💪 Please let me know if there;'s anything else you'd like to add or need!

Contributor

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712 Messages

Wow, you better tell Google AI:

  • Migration is Required: The transition to Yahoo Mail is mandatory to keep your email address; opting out means losing it.
  • Notifications: You'll get emails from Xfinity/Yahoo when your account is ready to move, prompting you to accept Yahoo's Terms of Service.
  • Deadline: "Eventually" means if you don't accept the terms within a certain timeframe (around 30-120 days after notice), the account will close.
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