Android phone outlook app stopped searching Comcast emails

Hello,

At some point my Android phone outlook app stopped searching my Comcast emails. Just says no results. I reinstalled the app several times. I now have a new phone with the same results.

Old phone moto Z4 Android 10

New phone moto G Stylus 5G 2022 Android 12

Thanks,

Earl

Responses

CCKimberly1

Official Employee

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842 Messages

2 years ago

Thank you for reaching out to our Xfinity Forums, @user_1cbb58.

Are you attempting to access the Comcast emails with a 3rd party app? Is this an Xfinity Mobile Phone you are having difficulties with? If so, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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user_1cbb58

Visitor

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5 Messages

@XfinityKimberlyB

You didn't read my post. Everything you needed was there. Yes using Android Outlook app. Comcast discontinued it's email app a few years ago and I had to switch to Outlook. But the search function worked, well actually.

This is not a Comcast mobile phone.

Yes I tried the online help chat. It was worthless. Kept referring me to unless information or didn't know what I wanted. It wasn't a person.

Thanks,

Earl

2 years ago

0

XfinityThomasD

Official Employee

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1.2K Messages

Just to check the basics and make sure there isn't a setting issue, have you already checked your Xfinity account and ensured that the configurations are still listed correctly for third-party apps? Xfinity 3rd party email configuration

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2 years ago

0

RELocke

Visitor

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1 Message

2 years ago

I have the same issue Same phone. Cant search Comcast email using Android Outlook app. Was able to search email with Moto Z4 Android 10 but cant search with new phone Moto G Stylus 5G 2022 Android 12.

Richard

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Again

Expert

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31.4K Messages

2 years ago

Technically, we don't troubleshoot third party apps as they are not Comcast/Xfinity products.

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user_1cbb58

Visitor

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5 Messages

@Again Comcast forced us to use 3rd party email apps when they discontinued their own app. So Comcast is like hey, you gotta use a 3rd party email app. But also Comcast, we can't help you cause you're using a 3rd party app though we forced you to use a 3rd party app. It's definitely a Comcast issue. Unfortunately they don't care. Just adds to the incompetent poor customer relations.

Earl

2 years ago

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XfinityRay

Official Employee

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2.8K Messages

Hello, @user_1cbb58 and thread. @Again is correct that we are not able to troubleshoot 3rd party apps. You would reach out to the app maker to troubleshoot the issue. We still offer the website to access your emails. If you sign into the Xfinity Connect website on your phone, is the search function working there?

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2 years ago

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user_1cbb58

Visitor

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5 Messages

@XfinityRay I take you never accessed your email by web base on a phone? You have any idea how long that takes to open and log in? Not to mention nothing is in real time like an app. That's definitely not an appropriate "fix".

Earl

2 years ago

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XfinityRay

Official Employee

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2.8K Messages

I do access my email using a browser on my mobile device from time to time, @user_1cbb58, and understand that can be a more cumbersome process. We want things working perfectly for our email service no matter how you are accessing it. I bring it up as a workaround to search while the 3rd party email app provider fixes that function.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Again

Expert

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31.4K Messages

2 years ago

FWIW, I use BlueMail on my Android Nokia X100 and I do not have any problems searching emails on my @comcast.net account or one other account I have set up in BlueMail.

So, the phones in question are both Moto G Stylus 5G 2022 Android 12 and both are using Outlook. Both older phones, Moto Z4 Android 10, were able to search. Personally, I don't see how this can be a Comcast problem as much as it is a problem with the Moto G Stylus 5G using Outlook. That is the only commonality here.

(edited)

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user_1cbb58

Visitor

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5 Messages

@Again

Negative, my previous moto Z4 did search but stopped working suddenly. That was stated in my post. The new phone didn't search from the get go. Personally, I see it as a Comcast issue.

My girlfriend has the same phone and outlook app and it searches on her Gmail. She doesn't use Comcast email.

Earl

2 years ago

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Android phone outlook app stopped searching Comcast emails

CCKimberly1

user_1cbb58

XfinityThomasD

RELocke

Again

user_1cbb58

XfinityRay

user_1cbb58

XfinityRay

Again

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