Visitor

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6 Messages

09/28/2026 10:32 PM

An error occurred inside the server which prevented it from fulfilling the request.

I use firefox on my desktop PC and never had this issue.  I cannot send an email using my secondary email as the sender through my primary email portal.  I also tried MS Edge and got the same error.  I then went into my security setting and unchecked the third party security login out, then logged back in and re-checked it.  Still no luck on the send.  Please help.  FYI: I can send from my iphone.  Go figure.

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Expert

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30K Messages

23 days ago

@user_3240bd 

Do you mean you use Thunderbird for an email client?  Firefox is a browser, not an email program.  If so, can you sign into the account using only the webmail UI and Firefox?

Try here---------------

https://connect.xfinity.com/appsuite/

Visitor

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6 Messages

@Latoque​ No.  I use Firefox as my browser and login to https://connect.xfinity.com/.

Official Employee

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2.6K Messages

 

user_3240bd Thanks for reaching out to us here with your concerns! Can you please tell me if you are having issues sending an email from https://www.xfinity.com/email or a third party client such as Outlook?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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6 Messages

The issue is sending an email from https://www.xfinity.com/email.  I can't send an email using my second xfinity account through my primary account login.

Official Employee

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2.6K Messages

@user_3240bd, have you spoken with our Customer Security Assurance Team? They are very helpful with email concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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6 Messages

Yes, there is supposedly an open ticket but I have yet to have any direct contact from any member of the  Customer Security Assurance Team.

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