An error occurred inside the server which prevented it from fulfilling the request

I am getting the following error message: "An error occurred inside the server which prevented it from fulfilling the request." This happens when I search my email. It will not find any key word or name and my work depends on me being able to search client names and email addresses. Also, existing emails have a message "this message has no content" when I know this is not the case. The phone support has been no help, though I do have a 2 ticket numbers. But they seem to be unable to understand the issue. Even at the escalated level, they couldn't understand the actual sentence of the error message. I literally had to spell out words like "occured", "fulfilling" and "prevented". I have had the same comcast email address for 20 years. Please help. I use this email exclusively for work and I have already lost projects due to this issue.

Responses

XfinityRoberto

Official Employee

•

1.7K Messages

2 years ago

Hello and welcome to Comcast. Thank you so much for reaching out to us about your email issues. You are in the right plavce and we are happy to look into this for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

3

0

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user_71723e

Visitor

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2 Messages

@XfinityRoberto

I am having the same problem (An error occurred inside the server which prevented it from fulfilling the request.) and have been having it for over two years. No one has been able to help. It is now so bad that I can not search or send any emails using my Comcast (Xfinity) account. Please help!

Bruce

2 years ago

0

XfinityEsteban

Official Employee

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137 Messages

Hello, user_71723e. This is a long time to have this issue. Please allow me to take a look into this for you here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 years ago

0

U

user_71723e

Visitor

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2 Messages

I can still receive emails, but cannot send or reply even after work on your end. Please, fix this because I need this account to do work because everyone sends email to this account. I hate telling them to send emails to a different account, especially since I am paying for this one.

2 years ago

0

Email

pesther

An error occurred inside the server which prevented it from fulfilling the request

XfinityRoberto

user_71723e

XfinityEsteban

user_71723e

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