Amazon Gift Card

I tried both my account number and my name and phone number, it both says " Record not found" 

But when I call the customer service in Feb, they told me I have to continuously use the service for 90 days to receive the giftcard. You can search for the phone recording on this. 

Thank you for the information @yzhao1216. That 90-days of continuous service is required for that card to be sent out. I will be happy to take a look at the account and the offer from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

@XfinityJohnG​ Hi, thank you, I just sent the direct as your instructed.