All my outgoing SMTP outgoing servers are offline. How do I fix this?

Hello and welcome to Comcast @gk01. I am sorry to hear that you are having issues with your email on your Mac. You are in the right place and we are happy to assist you. Here is a link on how to update your Xfinity email port on Mac. 

I have checked both boxes to "automatically manage connection settings".  What I notice is that the password for my incoming server settings is a shorter password than my outgoing settings which means that the passwords are different obviously.  To add some more background information, the mail I can't send from are 5 addresses that were set up under the primary address back in the day when Xfinity let you do that.  So, for example, if my primary address was [Edited: "Personal Information"], I have 5 others with various names that I can't send from and I seem to remember that I set up unique passwords for the additional addresses. And then recently I remember receiving an email notification on all the Xfinity email accounts that Xfinity had suffered some sort of security breach and I needed to reset passwords for the accounts, I only reset it for the primary account since that was the only one that had important stuff (i.e. financial accounts) associated with it.  Sorry for the story and I'm sure you have questions which is the drawback of trying to write all this down and predict questions.  So I am wondering whether the outgoing server password just has to be the password for my master account.  Thanks for responding.  It frankly boggles the mind that I can't actually speak with a live tech support member to avoid the inefficiencies and misunderstandings that come with back and forth written communications.  

I am having a similar problem. Two of my four email accounts are showing up as the outgoing server being offline, and two are fine. All the settings are correct as near as I can tell. I followed the link above and everything is fine in that regard. What gives? I cannot seem to get anyone live, even by chat to resolve this.

gbolger are you able to let us know if you reset your password and if you can sign into our website after the password reset? 

It's been 3 weeks with no reply. Wow. Still top notch customer service I see.

@user_67dww3 - Thanks for leaving a comment with your shared concerns. Since it has been a couple of days, and I don't see an original post about this issue under your profile, I wanted to check in and see if you are still having a problem sending emails as of now. Let us know when you get a chance, and we can always convert your comment into its own post in order to take a closer look at your account!

Hi there! Are you still experiencing issues with your email? If so, please make sure to check your setting here. Please let us know if you are still in need of assistance. 

Let me tell you what I discovered after a long time trolling on the internet. For me, this was a new problem that started after I reset my password due to the xfinity data breach.

In my case, the xfinity email I am having trouble with is the *same* email that is on my Apple iCloud account. And this, according to several people, is the conflict. The iCloud account takes precedent and then Xfinity gets confused or screwed up and won't recognize another account with the same email and that server is shunted offline. I do not know the engineering behind it, only that that was my problem.

There are two fixes I came across:

1.

Delete your iCloud email account via system settings -> internet accounts

Delete you xfinity email account via system settings -> internet account

Redo your xfinity account via system settings -> internet accounts

Redo your iCloud account via system settings -> internet accounts

You may have to redo things on your Apple mail program as well.

Note: If you delete your xfinity email on your mac you might lose your email. I lost everything in my inbox, although when I added my xfinity email account back all of my email returned, except what was in my inbox. I don't know why.

2.

Change the email on your iCloud account to something other than your xfinity email. There are instructions on how to do this on the internet.

Reboot your computer

It should work

Note: When I did this, it screwed up my use of messages on my computer. Minor inconvenience.

I hope this helps someone else.

Hello @user_4eqpz6, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_wkoj7r Welcome to our community forum! We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).

Are you able to sign into your online Xfinity account and send Emails from there? If you're using a third party Email client, please make sure you've allowed access within your account settings.

I was able to sign into my online Xfinity account and I sent an Email from there. I am unable to connect to smtp.comcast.net to send email from my mail app on my imac. I checked my settings while online and verified that I have allowed access to external apps.  I understand that smtp.comcast.net no longer accepts connections from my desktop. I need to have a way to send email from my desktop. How can I do this?