All my emails have disappeared

Important documents and reminders have vanished. I have photos saved in email from years ago. Please help restore my old emails.

Problem Solver

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1.3K Messages

11 months ago

@user_lvw75g Hi there, let's see if we can help out with that. Please send us a direct message with your full name and service address.

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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