Kaarinak's profile

New Poster

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3 Messages

Thu, Jan 30, 2020 7:00 AM

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All my emails from before October 3, 2019 have disappeared

All of my emails from before October 3, 2019 have vanished. I did absolutely nothing to make this happen. I have searched through all folders, I've tried to recover deleted emails, nothing. I have talked to Comcast and all they are saying is that there is nothing they can do. I'm talking thousands of emails...  

 

Can anyone advice on what to do? It's a disaster! 

Thanks. 

Latoque

Expert

 • 

29K Messages

2 y ago

Try calling Comcast security for this.  If anyone can recover the missing messages they can-------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

Also, run a scan of your system with your A/V software to see if it finds anything.  Vanishing emails can be a sign of a compromised account or a malware infection.

New Poster

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3 Messages

2 y ago

Hi. Thanks for your reply. I'll try Comcast Security. Definitely not a virus as I'm well protected... 

 

Any other suggestions? 

/Kaarina

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