all my email folders are gone as of yesterday

After googling to find a phone number for Comcast and talking to two people I could barely understand, I was told I needed to stay out of email for two hours and they'd be restored. They're not restored - still missing. They're missing when I use email through the xfinity website. They appear on my iphone. I noticed many people had this problem a year ago. How do I get it fixed ASAP - a lot of important information isn't accessible on my PC.

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Again

Expert

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31.4K Messages

2 years ago

@jhm3000

After googling to find a phone number for Comcast and talking to two people I could barely understand, I was told I needed to stay out of email for two hours and they'd be restored. They're not restored - still missing. They're missing when I use email through the xfinity website. They appear on my iphone. I noticed many people had this problem a year ago. How do I get it fixed ASAP - a lot of important information isn't accessible on my PC.

Is the entire left pane where the folders are missing? If so, look down at the bottom left of the webpage and see if there is the word "Show"; sometimes you might have to move your mouse around to find it.

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jhm3000

New Poster

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8 Messages

@Again The left pane is there, just everything under My Folders have gone missing

2 years ago

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Again

Expert

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31.4K Messages

@jhm3000

@Again The left pane is there, just everything under My Folders have gone missing

Under My Folders, are these folders you created, or do they belong to an external email address you added? Are the regular folders under Inbox still showing? [Inbox, Drafts, Sent, Spam, Trash]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

jhm3000

New Poster

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8 Messages

2 years ago

The regular Inbox folders are still there. The folders I created with Comcast email are gone.

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XfinityAmira

Official Employee

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4.1K Messages

Hello @jhm3000, thanks for taking the time to reach out to our Digital Care Team. We appreciate you being a customer with us, and I am sorry to hear about the email issue you're experiencing with some of your folders. My team would be more than happy to see what further support we can provide you. Please send us a private Direct Message to best assist. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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jhm3000

New Poster

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8 Messages

2 years ago

I’ve spent days with Comcast staff trying to solve this problem to no avail. Your support people are completely incompetent and your email functionality is a complete POS.

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Email

jhm3000

all my email folders are gone as of yesterday

Again

jhm3000

Again

jhm3000

XfinityAmira

jhm3000

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