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user_ej27x9
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4 Messages

Thursday, July 23rd, 2026 2:42 PM

All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??

This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.

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4 hours ago

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XfinityRaul

Official Employee

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2.9K Messages

1 day ago

@user_ej27x9 Thank you so much for using our Forums and for taking the time out of your day to reach us. There isn't a way to automatically restore filters once they’ve been wiped from the server.

 

What email server are you using to set up these rules? Is this on a computer or mobile device?

(edited)

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user_ej27x9

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4 Messages

I'm using my desktop computer -- the filters were working fine for months, but last week they just disappeared and the "Filter Rules" page says that no filters have been set up.

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7 hours ago

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XfinityEmilyB

Official Employee

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3K Messages

 

user_ej27x9 Thank you for working with my team, so we can determine the next best step. Are you accessing your Email through our web portal: https://connect.xfinity.com/appsuite or a third party Email program? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_c2arkk

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1 Message

Thru the Xfinity web portal 

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6 hours ago

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user_ej27x9

Visitor

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4 Messages

Sorry -- responded through a different account, but I access email (and set up the filters) through the Xfinity web portal

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4 hours ago

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XfinityEmilyB

Official Employee

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3K Messages

 

user_ej27x9 Perfect, and have you tried a different browser to see if you can replicate the issue? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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4 hours ago

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BruceW

Gold Problem Solver

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27.6K Messages

8 hours ago

... email filter rules disappeared ...

On a desktop or laptop, log in to https://connect.xfinity.com/ and then select (gear icon) / Email Settings / Mail / Filter Rules. If you are using a phone or tablet "Filter Rules" may not be visible unless you switch the browser to "Desktop site" mode, see the image posted in https://forums.xfinity.com/conversations/email/filter-rules-option/625d7d37ee0ef23e526259d7?commentId=6266e72e36b3dc41e2a6c117 for an example using Chrome on an Android phone. Unless the device screen is very large you are likely to find filters difficult to use in "Desktop site" mode, but at least you'll be able to see if they still exist!

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