chellisd3's profile

New Poster

 • 

3 Messages

Mon, May 4, 2020 12:00 PM

Closed

All mail going to trash

All my email has suddenly started showing up in my trash folder instead of my inbox. What the heck? Ideas?

Accepted Solution

New Poster

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3 Messages

2 y ago

I was looking under settings but the rule didn't have a name just "new rule" so I didn't realize it was an active rule. I turned it off and sent myself an email to text. It is now working ok.  Thanks

Official Employee

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621 Messages

2 y ago

Change your password, Security Question & Answer, and check any email settings like filters. I see a few of the users under your account have been processed for compromise and its possible someone may have logged into your account as well and made the changes you are seeing. 

 

You can also reach Customer Security Assurance for further assistance at 888-565-4329.


New Poster

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3 Messages

2 y ago

No filters on my email. Reset password still going to Trash instead of Inbox.

Official Employee

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621 Messages

2 y ago

Where are you checking for the filters? The server shows that there is 1 filter rule active on xfinity.com. 

Visitor

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1 Message

3 m ago

Help. All my email from my Lake Michigan CU and Bass Pro are going to my Trash folder.

Latoque

Expert

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29K Messages

@user_06cf4e

You are replying to a year-old thread.  Please start your own thread with your issue or question.  This one is being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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