New Poster
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3 Messages
All mail going to trash
All my email has suddenly started showing up in my trash folder instead of my inbox. What the heck? Ideas?
New Poster
•
3 Messages
All my email has suddenly started showing up in my trash folder instead of my inbox. What the heck? Ideas?
Accepted Solution
chellisd3
New Poster
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3 Messages
5 years ago
I was looking under settings but the rule didn't have a name just "new rule" so I didn't realize it was an active rule. I turned it off and sent myself an email to text. It is now working ok. Thanks
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
Change your password, Security Question & Answer, and check any email settings like filters. I see a few of the users under your account have been processed for compromise and its possible someone may have logged into your account as well and made the changes you are seeing.
You can also reach Customer Security Assurance for further assistance at 888-565-4329.
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chellisd3
New Poster
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3 Messages
5 years ago
No filters on my email. Reset password still going to Trash instead of Inbox.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
Where are you checking for the filters? The server shows that there is 1 filter rule active on xfinity.com.
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user_06cf4e
Visitor
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1 Message
4 years ago
Help. All my email from my Lake Michigan CU and Bass Pro are going to my Trash folder.
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