1 Message

Wed, Apr 7, 2021 3:26 PM

All emails since Friday have disappeared from my Inbox

When I checked my email account on Comcast just now, all of a sudden all emails since last Friday have disappeared. The missing emails are NOT in the Trash folder, nor are they in the Spam folder. They simply no longer show up, even though they were there earlier this morning.

Please let me know how I can get them back. Thanks.


New Poster


4 Messages

1 m ago

I had this issue just now.  I turned off Conversation View and all my email returned.  Can you try that?  I am still having an issue where emails I send to myself (from and to my comcast email) are magically moving to Spam and this keeps repeating no matter what I do!


Official Employee


92 Messages

1 m ago

Hi there, @user_6a03ac! Are you still experiencing issues with your emails? If so, we can assist you by sending us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here