user_j2n34c's profile

Visitor

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2 Messages

Monday, April 7th, 2025 11:00 PM

all emails on laptop disappeared

Today I lost all my emails on my laptop.  Nothing is in any trash/spam/junk folder.  I tried to recover but nothing.  The emails are no where to be found.  I still see them on my iphone but I am scared if I turn it off I will lose the only place I can see all in emails that were in my inbox.  I had some very important items.  Can you help?

Problem Solver

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666 Messages

9 days ago

Check and see if you have filters or email rules set up or not.

Official Employee

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848 Messages

8 days ago

Good afternoon @user_j2n34c . Are you on the XFINITY website checking your email or using a 3rd party client like Outlook? 

(edited)

Visitor

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2 Messages

on the XFINITY website

Official Employee

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3.1K Messages

@user_j2n34c Have you tried clearing your cookies and cache on your computer and checking your email again while on the website?

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