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user_7unvmy
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Friday, January 12th, 2024 4:44 PM

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All emails from the past month have disappeared

All of my emails from the past month have disappeared from both my Inbox and saved folders.  They are nowhere to be found in my email.  Even my deleted file has emptied from the past month.  I tried to recover email from the trash folder and they are not in there either.  Is this a known server issue?  If not, can anyone let me know how I can find them?  

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11 months ago

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XfinityTy

Official Employee

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376 Messages

11 months ago

Hello @user_7unvmy! Are you accessing your email through the Xfinity App or Xfinity online (xfinity.com), or are you using a third party to access your emails? 

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user_7unvmy

2 Messages

Thank you for responding.  Fortunately, everything is back.  I'm thinking there was a server issue with Xfinity the other day.

11 months ago

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XfinityTy

Official Employee

 • 

376 Messages

11 months ago

I'm glad to hear that the issue was resolved! If you do have any future issues, or questions, don't hesitate to reach out. We're definitely happy to help!

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