7 Messages
All emails from our server to our clients with comcast.net email accounts are suddenly blocked.
All emails from our server to our clients with comcast.net email accounts are suddenly blocked for the first time ever (we've been send through Sendgrid for ten years). The blacklist check (mxtoolbox)for our domain ppac.live shows no blacklists, and our server authentication with Sendgrid all shows as verified and authenticated (. The host domain is ppac.live. What can we do to reach our Comcast clients?
XfinityJamesC
Official Employee
•
1.7K Messages
2 months ago
Greetings, @darryls3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your server. You may need to reach out to our Customer Security Assurance (CSA) Team for assistance with something like this. You can find more details and contact info for the CSA Team on our website here: https://internetsecurity.xfinity.com
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darryls3
7 Messages
1 month ago
Can anyone from Comcast help with this? Every message we send to Comcast.net customers is returned with 530 5.1.0 Sender Rejected. We have had ZERO spam reports and cannot understand why we are being blocked. I submitted the block removal form five times with no action or response. The person at the CSA team said they cannot help. I can't find any other way to escalate this.
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user_65e4sr
2 Messages
3 days ago
I'm having the same issue. Does Comcast.net have a TXT record I can use to put on my DNS configuration to Validate? (like Gmail/Yahoo)
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