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user_135s5a
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Regular Visitor

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10 Messages

Thursday, July 11th, 2024 3:07 PM

All email is going directly to trash instead of inbox

All email that should go into my Inbox is going directly to trash.  They are unread.  This is happening in Xfinity signing into a web browser.  Examples of email that are going to trash include the monthly bill notice from Xfinity, email from my spouse who is on the same Xfinity account with an @comcast.net address, other safe senders.  I have deleted the one filter rule I had set, with no impact.  My spouse who is on the same Xfinity account with an @comcast.net address is not experiencing this error.  This has been happening for several days without exception (100% going to trash).

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5 days ago

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user_xs3uol

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2 months ago

I am having that same problem.  How did you fix it??

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_xs3uol Welcome to our community forum! Thank you for reaching out so we can make sure your incoming mail is being filtered into the correct folder. I apologize for the inconvenience this has caused and I'll stick with you until we get to the bottom of this together.

 

What troubleshooting steps have you tried so far? Do you have any filters set up? You can read more about Email filters here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_b3v8u6

1 Message

5 days ago

I don't have filters set up and I'm having the same issue

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