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user_135s5a
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Regular Visitor

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13 Messages

Thursday, July 11th, 2024 3:07 PM

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All email is going directly to trash instead of inbox

All email that should go into my Inbox is going directly to trash.  They are unread.  This is happening in Xfinity signing into a web browser.  Examples of email that are going to trash include the monthly bill notice from Xfinity, email from my spouse who is on the same Xfinity account with an @comcast.net address, other safe senders.  I have deleted the one filter rule I had set, with no impact.  My spouse who is on the same Xfinity account with an @comcast.net address is not experiencing this error.  This has been happening for several days without exception (100% going to trash).

Question

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Updated 

4 months ago

666

3

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user_xs3uol

1 Message

6 months ago

I am having that same problem.  How did you fix it??

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XfinityEmilyB

Official Employee

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1.9K Messages

@user_xs3uol Welcome to our community forum! Thank you for reaching out so we can make sure your incoming mail is being filtered into the correct folder. I apologize for the inconvenience this has caused and I'll stick with you until we get to the bottom of this together.

 

What troubleshooting steps have you tried so far? Do you have any filters set up? You can read more about Email filters here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_b3v8u6

1 Message

5 months ago

I don't have filters set up and I'm having the same issue

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user_lmwxr4

1 Message

4 months ago

I had my emails hacked yesterdayand after resolving the issue with technical support and changing all email passwords, all emails to my two secondary email accounts go directly to the trash folder.  I have check for rules and filters and have changed passwords again.  The incoming emails still go to trash..  Help

3

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XfinityAngie

Official Employee

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1.8K Messages

 

user_lmwxr4, The best thing you can do is to reach out to our Customer Security Assurance Team. internetsecurity.xfinity.com/help/report-abuse

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

jeffielynn

Visitor

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1 Message

The same thing happened to me 3 days ago - has anyone managed to get it resolved?

4 months ago

0

CC_Tony

Retired Employee

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1.4K Messages

@jeffielynn Thank you for letting us know that you are having issues with this as well. Is this still going on?

4 months ago

0

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