enemynum1's profile

Regular Visitor

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5 Messages

Wed, Sep 7, 2022 10:54 AM

Closed

All Email Going to Spam

It seems that all incoming email is going into spam. This just started overnight on all of our Comcast accounts. Any known issues?

Accepted Solution

enemynum1

Regular Visitor

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5 Messages

3 months ago

It seems to be resolved. Hopefully posting here got their attention and made a difference.

Official Employee

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340 Messages

Hi there @enemynum1. Thanks for taking the time to reach out to Xfinity on Forums! We apologize for the inconvenience on the email concern. There was a National issue, that our Engineers did resolve that day. I'm glad that your email is working the way it should be. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Accepted Solution

Official Employee

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126 Messages

3 months ago

As you all are aware/indicate there was an issue last night that caused a larger amount of emails to go to the spam folder. The issue has been resolved as of around 8:30 AM - 9:00 AM eastern time. Please double-check your spam folders this morning. 

Visitor

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3 Messages

3 months ago

The exact same thing just started happening to me overnight. How do I fix this? Not good

lauren1018

Contributor

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51 Messages

3 months ago

I am having the same issue.

Visitor

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3 Messages

3 months ago

I don't know if it matters but I am in SW PA

Visitor

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1 Message

3 months ago

same here too.everything to spam

Visitor

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2 Messages

3 months ago

I am also having it happen

MackGuyver

Contributor

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24 Messages

3 months ago

Same here. They generally do maintenance around 1am EDT on Wednesday mornings, so perhaps they screwed something up overnight, although this seems to have started around 10pm EDT last night.

(edited)

Regular Visitor

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6 Messages

3 months ago

I am having the same issue.............

Visitor

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1 Message

3 months ago

Mine also started going to spam last night.  Every one of them.  Glad I checked.

Visitor

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2 Messages

3 months ago

Yep, same issue.  All incoming emails are going straight to the Spam folder.

Visitor

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1 Message

3 months ago

Same issue here as well

Visitor

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1 Message

3 months ago

Same here in Minnesota.

Visitor

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1 Message

3 months ago

same here all email going to spam folder  Help!!

New Poster

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3 Messages

3 months ago

Same here in northeast Indiana.

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