Visitor
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1 Message
additional email addresses
How come NO ONE at customer service can help or explain how to add additional email addresses. It says you get up to 7 email addresses. Everyone points me towards adding additional users. That's NOT what I'm looking for. I want a second comcast.net email address for my part time business WITH my same phone number. and another email address for other family members.
Is there no help out there? anyone?......
Again
Expert
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31.9K Messages
4 years ago
@user_40cd38 Adding users DOES add an email address.
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XfinityVianney
Official Employee
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2.3K Messages
4 years ago
Hello, u/user_40cd38. I hope you are doing well. First, thank you for posting here for help. I can confirm what @Again stated is correct. Once you add a new user they can then use the Xfinity Connect portal to activate their email. I just added someone to my account as a test, and they were able to complete the process. Were you able to give this a shot? If so, did you have success creating the email you needed?
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jav6joev
Gold Problem Solver
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2.2K Messages
4 years ago
User profiles/email addresses cannot have the same phone number associated. When you create a new user, create them with the VIEWER user role which does NOT require a phone number. You should be able to create your part-time business email address that way.
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