Visitor
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1 Message
additional email addresses
How come NO ONE at customer service can help or explain how to add additional email addresses. It says you get up to 7 email addresses. Everyone points me towards adding additional users. That's NOT what I'm looking for. I want a second comcast.net email address for my part time business WITH my same phone number. and another email address for other family members.
Is there no help out there? anyone?......
Responses
Again
Expert
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25.6K Messages
1 m ago
@user_40cd38 Adding users DOES add an email address.
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ComcastVianney
Official Employee
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158 Messages
1 m ago
Hello, u/user_40cd38. I hope you are doing well. First, thank you for posting here for help. I can confirm what @Again stated is correct. Once you add a new user they can then use the Xfinity Connect portal to activate their email. I just added someone to my account as a test, and they were able to complete the process. Were you able to give this a shot? If so, did you have success creating the email you needed?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jav6joev
Bronze Problem Solver
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2.1K Messages
1 m ago
User profiles/email addresses cannot have the same phone number associated. When you create a new user, create them with the VIEWER user role which does NOT require a phone number. You should be able to create your part-time business email address that way.
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