Adding NEW Email

One would think adding a NEW email address to my Xfinity Account would be straight forward and simple ..... Not SO ...
Following the Xfinity "How TO" link here - https://www.xfinity.com/support/articles/manage-email-contact-settings - after entering the new E Mail address
@comcast.net I get the error "Error Modal" 99 + times- PIC - After 40 minutes threw my hands up ... SO SAD Another reason it's NOT Awesome

Responses

EG

Expert

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107.7K Messages

2 years ago

The concern is not "Non-X1 Service" help related. Thread moved here to the proper help section for assistance.

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CCKorie

Problem Solver

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1.1K Messages

2 years ago

Hey there! I am truly sorry to hear you are having and issue with getting a new email added. Normally with this error, clearing your cache and cookies on the browser will help. Have you tried doing that, and then go back to create that?

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Dvrmitch

Contributor

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59 Messages

@XfinityKorie Thanks for your reply, Yes I just did Aagin no joy ...... shows Error Modal

2 years ago

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XfinityGabby

Official Employee

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1.5K Messages

Thank you for attempting that. In order to create a new email address, you must create a new username by following the instructions here: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses. Have you attempted to do this?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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Dvrmitch

Contributor

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59 Messages

Followed your link - After clicking Account and Identify the Add someone new under list of current users is missing' Only invite family and friends so I did - then Select Manager, Member or Viewer. Clicked Manager, asked me for name, mobile # and E mail clicked send and again Error Modal popped up. Same thing as last time(s) - in a loop ! So tried MEMBER same thing .......... why is this so hard? Both my phone #'s are correct

2 years ago

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CCKorie

Problem Solver

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1.1K Messages

Looks like there must be something on the backend that is causing this. Typically, this is usually an easy process. Can you send us a DM with your name and address? We would love to look more into this.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the “chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

2 years ago

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Dvrmitch

Contributor

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59 Messages

there is NO Chat icon upper right corner

2 years ago

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U

user_5dc772

Visitor

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2 Messages

2 years ago

It is unbelievable! Creating a new email address and adding it to an account should be the easiest, most stress free thing to do on the internet yet Comcast has made this simple task complicated and frustrating. Comcast, if I may make a suggestion. Have one of your Jr. IT employees make it so all your customers have to do is: 1. Sign In 2. Go to account 3. Add new email address 4. Enter. WaLa!!

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Dvrmitch

Contributor

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59 Messages

2 years ago

If I remember right it took me 5 days till I finally accomplished the task ............ SO SAD

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ditty_bopper

Regular Visitor

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2 Messages

2 years ago

So how DID you accomplish the task???

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user_5dc772

Visitor

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2 Messages

2 years ago

I know you’re asking OP but I was unable to create an additional email address. I continued to get that Error Modal message. I called 800-COMCAST but did not have the time or patience to complete the maze to speak with an agent. I will have to try again when I have an hour of free time and am not feeling frustrated.

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CCBrian1

Contributor

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367 Messages

@user_5dc772 Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are looking to create another new email address but are getting error modal message. I can see the frustration with this. To clarify, have you gone through the steps to create new username for the email?

I no longer work for Comcast.

2 years ago

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Dvrmitch

Contributor

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59 Messages

2 years ago

Like I said Ditty it took me 5 days ! - Good Luck User 5dc772, It'll take more than an hour ! let us know how it goes .....

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BruceW

Gold Problem Solver

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26.1K Messages

2 years ago

... It'll take more than an hour ! ...

It shouldn't, especially if you create the new user as a Viewer, compared to the other two user types.

Note that you need to be logged in as the Primary user to do this.

After the new user account is created, you'll need to log in with the new ID to https://connect.xfinity.com/ and accept the terms to complete creation of the new user's email account.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Email

Dvrmitch

Adding NEW Email

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EG

CCKorie

Dvrmitch

XfinityGabby

Dvrmitch

CCKorie

Dvrmitch

user_5dc772

Dvrmitch

ditty_bopper

user_5dc772

CCBrian1

Dvrmitch

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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