mtngigi's profile

Regular Visitor

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32 Messages

Friday, June 12th, 2026 8:05 PM

Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my email address or password. I've always had the box to allow access to third party programs checked. Xfinity, what is the point of this option if it doesn't freaking work?

I am not going to risk deleting and then adding back my Comcast email, because some posters stated that they couldn't add it back after deleting it. Xfinity should allow customers to make decisions about how to handle their own email and software. Please tell me how to fix this. 

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Problem Solver

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558 Messages

2 months ago

Join the club. My MacBook Pro email syncs with the server but my new iPad and iPhone do not. It seems that iOS 26 doesn’t have the choice of pop 3 or imap. I’m guessing that Mac OS Tahoe doesn’t either. I posted for help here yesterday and haven’t  gotten a response yet. I’m calling Apple Care this week hoping I can get help from them. Not sure if I can reach an English speaking Comcast tech to assist. Did you transfer your files from an iCloud backup? Didn’t the email settings download with everything else? 

Official Employee

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464 Messages

2 months ago

@mtngigi thanks for taking the time to post our Xfinity Community Forums page. Have you tested your password on our webmail page recently to ensure you can access email with it?

Regular Visitor

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32 Messages

Yes, I did ... as stated in my reply to Lkpolo. My password is not the issue. And please also note the newest issue I wrote about - no point in repeating it here. There is something seriously wrong with an issue that's been complained about for years now.

Must be nice to be a monopoly where it doesn't matter what your customers go through.

p.s. So no, my question has not been answered, and it wasn't answered in threads on the same issue from several years ago. There are also threads in Apple forums about this. DO SOMETHING.

(edited)

Regular Visitor

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32 Messages

What is this setting for, if it doesn't work?

Problem Solver

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558 Messages

For your iPhone or iPad, enter your email address then enter an incorrect password. The next screen that pops up should give you a choice between imap and  pop 3. That is where you enter your correct information, but for imap, your account name is your full email address. I’m not sure why it is like this now. It must be an iOS bug from the last big apple update. 

Regular Visitor

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32 Messages

Thanks. The only Apple product I have is my iMac desktop. I don't have an iPhone or an iPad. My phone and tablet are Samsungs. As an aside, did you know that iPhones/iPads use many Samsung parts?

Anyway, I still can't add my Comcast email to my newer iMac, and I still can't send emails from Mail on my older iMac any more. Six days, and it appears that no one from Xfinity will come along and explain what the effing problem is.

Problem Solver

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558 Messages

Ask for advance security when you call. The out of country technicians you would usually get have no clue. I’ve been saying on here that there is a bug in the iOS software and the imap settings do not show up until you enter an incorrect password. Plus for the imap settings that you need for your iMac your user name is your entire email address. 

Visitor

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2 Messages

7 hours ago

This is very frustrating- I can only see the first comment and the last one-  I am having the same problem. I just bought a brand new Mac book Pro, on Tahoe. I can't add my Comcast email to the mac mail. It continues to say it can't verify my user name and password- but they work fine on a web browser and my Iphone 14. Does this have anything do with migrating to Yahoo? 

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