Visitor
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2 Messages
adding bank detail
i want to add bank detail but it's saying I cannot, and only have credit/debit card option.
Xfinity agent promised i'll pay only 55 dollar after 10$ discount for setting autopay with bank info.
I feel cheataed and want this resolved ASAP.
XfinityThomasA
Official Employee
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2.7K Messages
15 hours ago
This is not the feeling we want for anyone, user_ey0u91! If you have Xfinity Internet and enroll in automatic payments and paperless billing using a stored bank account, you’ll receive a $10 monthly discount. The discount usually starts within 45 days, but it may take up to two billing cycles to appear.
Automatic payments and paperless billing discount
I also wanted to share how you're able to set up autopay:
Sign in to your account.
Go to Billing > Bill Settings > Autopay.
Choose or add a bank account (Plaid is used for secure verification).
Agree to the terms and click Set Up.
You’ll get a confirmation on-screen and by email. Let me know if you’d like help walking through the steps!
Set up or turn off automatic payments in your account
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