Thanks for providing that guidance, we understand that customers may want multiple users for a secondary email. The reason we've switched to "Invite" for the higher roles is because we want to verify the contact point (personal email, mobile number) and ensure the customer has it on file as a recovery method should they forget their password. It may be a bit more friction but it's a security verification play.
Note to everyone:
Before you promote a viewer to a member or manager, please see if you are granting the right permissions to yourself or that individual. If you do, we recommend you add a personal email or mobile phone number, and enable Two-Step Verification to secure your account, we do not recommend having a secret question and answer for members and managers.
@TheAliceAnn wrote: What are the settings to manually configure another email account?
Note that there are three types of users, and that the Add procedure varies depending on the type of user you are adding. "Manager" and "Member" users need to be set up using the poorly documented "invite" process, while "Viewer" users are added directly.
To "invite" a "Manager" and "Member" user you provide an email address and/or mobile phone number for the user you are adding, and they respond to the "invitation" by providing username, password, and password recovery information. If adding a "Viewer" however, you fill in the username, password, and password recovery information, not the user you are adding.
You may find it easier to add the user as a "Viewer". Then, if you want, "promote" the new user by changing their role to "Manager" or "Member". That bypasses all the "invite" nonsense.
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@TheAliceAnn wrote: What are the settings to manually configure another email account?
Note that there are three types of users, and that the Add procedure varies depending on the type of user you are adding. "Manager" and "Member" users need to be set up using the poorly documented "invite" process, while "Viewer" users are added directly.
To "invite" a "Manager" and "Member" user you provide an email address and/or mobile phone number for the user you are adding, and they respond to the "invitation" by providing username, password, and password recovery information. If adding a "Viewer" however, you fill in the username, password, and password recovery information, not the user you are adding.
You may find it easier to add the user as a "Viewer". Then, if you want, "promote" the new user by changing their role to "Manager" or "Member". That bypasses all the "invite" nonsense.
Responses
Accepted Solution
ComcastJonathan
Official Employee
•
839 Messages
1 y ago
Hi Bruce,
Thanks for providing that guidance, we understand that customers may want multiple users for a secondary email. The reason we've switched to "Invite" for the higher roles is because we want to verify the contact point (personal email, mobile number) and ensure the customer has it on file as a recovery method should they forget their password. It may be a bit more friction but it's a security verification play.
Note to everyone:
Before you promote a viewer to a member or manager, please see if you are granting the right permissions to yourself or that individual. If you do, we recommend you add a personal email or mobile phone number, and enable Two-Step Verification to secure your account, we do not recommend having a secret question and answer for members and managers.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Latoque
Expert
•
28.8K Messages
1 y ago
You can have up to 6 secondary accounts in addition to your Primary. Here are the instructions-------
http://customer.xfinity.com/help-and-support/internet/adding-new-user-names-or-email-addresses/
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BruceW
Gold Problem Solver
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22.3K Messages
1 y ago
Note that there are three types of users, and that the Add procedure varies depending on the type of user you are adding. "Manager" and "Member" users need to be set up using the poorly documented "invite" process, while "Viewer" users are added directly.
See https://www.xfinity.com/support/articles/simplified-user-roles-and-permissions.
To "invite" a "Manager" and "Member" user you provide an email address and/or mobile phone number for the user you are adding, and they respond to the "invitation" by providing username, password, and password recovery information. If adding a "Viewer" however, you fill in the username, password, and password recovery information, not the user you are adding.
You may find it easier to add the user as a "Viewer". Then, if you want, "promote" the new user by changing their role to "Manager" or "Member". That bypasses all the "invite" nonsense.
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TheAliceAnn
New Poster
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3 Messages
1 y ago
Thanks for clearing that up
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TheAliceAnn
New Poster
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3 Messages
1 y ago
Thanks
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