How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Hello, @user_587evu thank you for reaching out over Xfinity Forums. I understand the importance of having access to your email communications, and would like to investigate further if you're still experiencing issues logging into your email. Were you able to see the questions our great Forum expert @Latoque had asked?
It's helpful to know where you're trying to access the emails with a 3rd party client, an APP, or directly through the email website. If you're still needing help please follow up at your convenience, I look forward to hearing back from you.
Latoque
Expert
•
29.9K Messages
1 month ago
@user_587evu
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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XfinityJustinC
Official Employee
•
2.3K Messages
29 days ago
Hello, @user_587evu thank you for reaching out over Xfinity Forums. I understand the importance of having access to your email communications, and would like to investigate further if you're still experiencing issues logging into your email. Were you able to see the questions our great Forum expert @Latoque had asked?
It's helpful to know where you're trying to access the emails with a 3rd party client, an APP, or directly through the email website. If you're still needing help please follow up at your convenience, I look forward to hearing back from you.
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