Monday, February 12th, 2024 5:39 PM

Accidentally deleted emails

I have a billion emails not opened. Went to delete specific ones by selecting all to delete ex: all GNC emails only. It highlighted them first in grey then I clicked on one and they all finally turned blue. Pressed the trash icon like I always do and nothing was happening. I tried this with different emails. When I looked at my inbox number after I tried a few separate ones and it said then only 50 emails. I’m like wtf happened?? I never highlighted my whole inbox and pressed delete cause that would have taken me two days to check and highlight. So I googled how to retrieve them from the trash. When I got to the section to choose which emails I want to retrieve there was a start and stop date calendar so I picked a few months worth but then eventually picked one months worth. But both selections only gave me 50 emails back on whatever number I chose from the calendar. Ex: 1/1-1/31 only gave me 50 emails back from only 1/1.  But I need multiple multiple emails back cause I don’t know which dates I received my important ones only who they were from. So I it gave me a list of all the trash emails and who there from but I would never have the time to go through all of them to pick. I basically want to retrieve thousands from November 23’- present. Or can I only do it 50 at a time?? Help please! 



102.8K Messages

10 days ago

The concern is not "Home Security Rules And Automations" help related. Topic moved here to the proper help section for assistance. 

Official Employee


3.4K Messages

9 days ago

Hello @user_788hfm! We appreciate you taking the time to reach out on our Forums regarding this deleted email concern. I absolutely understand the importance of retrieving those emails and my team would be more than happy to see what options we have to get them back. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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