blukatch's profile

Regular Visitor

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2 Messages

Saturday, September 13th, 2025

Accessing email [Edit]

I can't get into my e-mail account

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Expert

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32.5K Messages

2 days ago

@blukatch 

I can't get into my e-mail account

You should never post your public information, like your email address, in a public forum.  That's just leaving you open to a ton a spam.  Our bot made your post private so that your email address is hidden.

You don't say how it is you're trying to access your email.  Are you going to the website or using an email app, like Outlook, Thunderbird, Apple/Mac mail, etc?  Are you getting any errors?

Official Employee

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1.5K Messages

12 hours ago

Hey there, @blukatch! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Thank you so much @Again for sharing those details and trying to dive right in. 

 

Can you share with us how you are accessing the email? Do you receive an error when you attempt to access it? 

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