Visitor
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1 Message
Access to email
Xfinity has denied me access to my Comcast email in a routine periodic demand that I change my password. It says I can't change my password unless I go through my home WiFi but I'm traveling in Europe and don't know how to access my home WiFi from here. Am I supposed to do without email access until I get home in 10 days? my family, friends and clients expect to reach me by email.
Latoque
Expert
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29.8K Messages
23 days ago
@user_ocdqet
Accessing the Xfinity/Comcast email has long been problematic from outside the U.S. Do you have another account your contacts can use that is available internationally like Gmail or Yahoo, until you get back? As for the password-----------
Call Comcast security. See if they can help-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityThomasC
Official Employee
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2.9K Messages
21 days ago
Hello, @user_ocdqet were you able to take advantage of @Latoque suggestion using a third party email account temporarily and reaching out to our CSA Team?
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billyjo5054
Visitor
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1 Message
13 days ago
I am trying to access my email
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