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JimGunther
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13 Messages

Tuesday, December 28th, 2021 6:32 PM

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Access SPAM Folder Third-party Client?

I access 3 Comcast mailboxes from a (non-Comcast) e-mail client. As each of those mailboxes deals (MOSTLY correctly) with SPAM by moving such to a SPAM folder - In effect - I'm not able to "see" the contents of any of the SPAM folders.  AS 5 to 10 percent of the email identified as SPAM is NOT, I'd like to be able to review from my email client. (Yes, I know the Comcast mail app allows me to review the SPAM folders but, it would be MUCH more convenient to access those folders from my non-Comcast email client).

I thought the easiest way to do so would be to create a "Main Mailbox/Sub (SPAM)" address in my email client to view mail but I'm unable to do so.

In the alternative, could one utilize the current Comcast up Rules/Filters to identify SPAM and - rather than sending to a sub-folder - just forward to a 4th Mailbox - accessible by my client?

Seems there should be an easy work-around but 2 hours with Comcast "support" leads me to think otherwise.

TIA any suggestions?   

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3 years ago

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CCCrystal1

Problem Solver

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528 Messages

3 years ago

Hello! Thank you for reaching out to us! I'm happy to look into this for you! Do you still need assistance with this issue? 

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JimGunther

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13 Messages

3 years ago

Yes, I'd appreciate ANY suggestions.

FYI: Using the Comcast Mail client (App?) is really clunky.  The client I use (just the simple Mail Client bundled with Windows - is quick and efficient - Allows me to view all my main mailboxes in a flash)

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CCMiguel

Gold Problem Solver

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358 Messages

OK, thanks and to make sure we are on the same page the emails going to your spam folder some cannot be viewed and you are wanting to be able to view all email content in the spam folder, do I have this correct?

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

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JimGunther

Frequent Visitor

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13 Messages

To clarify: I can get to the SPAM folders in each of my Comcast Mailboxes ONLY using the Comcast/Xfinity - several step (I'm not sure it can be called an APP -) email client.

I'd like to use the Microsoft bundled email client that's bundled with PC WIN 11.  It poles each of my 3 mailboxes INSTANTLY.  (Though I have to click on each box separately. )  I'd like to see each of my SPAM folders displayed without going through all those steps.  

Any help or direction is appreciated. 

BTW: I have a similar APP I use on my Android phone call Edison E-mail.  Again, it lets me see my 3 mailboxes but NOT the associated SPAM folders.

3 years ago

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XfinityJamesC

Official Employee

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1.7K Messages

That's a really interesting observation. I actually do the same thing you described (weeding through my spam folder to identify non-spam emails), but I usually do it through the online portal. I never really saw the use of incorporating the Windows Mail client, but your description makes it sound like a useful tool, despite these idiosyncrasies. I may need to look into that.

 

If I'm being completely honest, I'm not entirely sure if the lack of spam folders is intentional, or if there was some sort of setting that needs to be updated for the correct interface. Can you answer a couple of questions for me?

 

1. Were you able to access your spam folders with the mail client from Windows 10, or did you just start utilizing it when you upgraded to Windows 11?

 

2. Are you able to see spam folders from other mail providers (Gmail, Yahoo, Hotmail, etc.) in the Windows 11 client?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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JimGunther

Frequent Visitor

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13 Messages

Question 2 first - not able to access SPAM folders from any client other than Comcast's.

Question 1 - Fact is I just got a new Laptop as a supplement to my Desktop.  I'm trying to simplify my life when traveling.   I've not been able to access ANY SPAM folders from ANY client other than Comcast's.

I THOUGHT it might be something as simple as creating an "address/mailbox" for each of the 3 SPAM folders under each of my 3 Comcast mailboxes.  Could we create some kind of "redirection" routing (i.e IF an individual piece of mail is identified as SPAM / THEN / redirect to MAILBOX # 4 which might be called "redirected SPAM"?

3 years ago

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XfinityThomasC

Official Employee

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2K Messages

Have you tried reviewing these settings for your emails? 

Change Your Email Settings

  1. Go to https://comca.st/3JGP3yg and click the Email Email icon. icon.
  2. Log in using your Xfinity ID and password.
  3. Click the Settings icon Settings icon. in the upper-right corner of the page, and select Email Settings to see the mail settings.
    Mail Settings page.
  4. Changes will be saved after each setting is adjusted.
    Note: Some settings may be disabled by the primary account holder.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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BruceW

Gold Problem Solver

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26K Messages

3 years ago

I access 3 Comcast mailboxes from a (non-Comcast) e-mail client. ... I'm not able to "see" the contents of any of the SPAM folders. ... I'd like to be able to review from my email client. ...

Have you tried setting these up as IMAP accounts instead of POP? In Thunderbird on my desktop, and in the native Email app on my cheapo Android phone, setting up an account as IMAP creates, instead of a "Spam" folder, a folder called "Junk" which contains the emails in the Comcast "Spam" folder. See https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

(edited)

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JimGunther

Frequent Visitor

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13 Messages

3 years ago

IT WAS THERE ALL THE TIME

Thanks to everyone who suggested solutions to my - apparently - poorly stated situation. I intended a deep dive into the entire issue over the weekend and - for the first time - saw the "All Folders" tab on the Microsoft Mail App I'd been using.  Lo and behold, I was able to see (and deal with) each of the Junk or SPAM folders for each mailbox.

I was thrilled, relieved and...embarrassed.  

FWIW: This discovery allows my to INSTANTLY see all my mailboxes and even get rid of the actual junk with no further attention.

Again, thanks for all the help (When I learn to read, I might improve my lot In life).

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